Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject: Scroller issues 
Support Case Month: January 2014

Hi,
I just purchased Scroller and have figured out how to make my project. But when I try to Publish, it gives me the wrong paths, so I have to manually fix things in Dreamweaver.
I'm sure I'm doing something wrong, but can't figure out what.
The attached screenshots should illustrate my problem. I made a folder called "scroller" into which everything associated with the project goes, but the source for the javascript file doesn't reflect that. And I've specified the correct path in the Project Properties.
Also, where should I go for the likno_scroller_project_content? The program supplies the sample page content paths, but not the actual content paths.
I've noticed a few bugs, as well.
The help file mentions clicking on the "Compile" button, which doesn't exist. I assume it should read "Publish".
When I click "Import Images" to add more photos to my project, all of the links (URLs) I've set up for the existing photos are deleted. Very frustrating.
I found a typo on the "Sample Code" tab: It's at the bottom of the page--the tick box "sroller separators".
Thanks for your help.

Joe

Reply From: Likno Customer Support

Hello Joe,

First, thank you for your purchase and your feedback.

When you publish your Image based Scroller a folder "lwsc_sample_images" will be created in the Publish folder you have specified and it contains the images for your scroller items.

scroller code

So, uploading the compiled files to your server should work as expected.

file structure

For example you have the www.yourdomain.com, in order to see the index_lwsc_sample.html you need to upload the index_lwsc_sample, likno-scripts (folder) and lwsc_sample_images (folder) to your root folder so after that, opening the www.yourdomain.com/index_lwsc_sample.html should show the scroller as expected.

As for the links that are removed after your click on "Import images" to add more images, I will forward it to the development team.

Please, let me know if you need further help.

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Just so I understand correctly (I'm slow): The folders (likno-scripts and lwsc_sample_images) need to be uploaded to our server in order to view the page locally?
Thanks for your help.

Reply From: Likno Customer Support

Hello Joe,

I thought you wanted to see that slider live on your server.

When, you Publish a scroller project, you see on the settings the Publish Sample Page and it is checked "Open after publishing".

publish sample jquery slider page

So, when you have published the scroller project, this page automatically opens in your default browser and you should see the scroller live.

Didn't this happen to you?

Could you export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

image

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Hi --
I was trying to put the code in my page and viewing it locally. I don't want to go live with the scroller until I know it's working--and until the site is done. I have everything in a temporary folder called www.mysite.com/2012 while I design the site. Once I'm ready to go live, it will all be moved to www.mysite.com, which necessitates having relatives links for everything.
I've attached the file for you to look at, if you need to. I've also attached the page into which I have inserted the code. I wonder if that is perhaps where I went wrong.
Thank you.
Joe

Reply From: Likno Customer Support

Hello Joe,

With the code you have in the page you sent me when you have the page live, you should have in your public_html folder (root folder on your server) the scroller folder which contains the likno-scripts folder (that contains the JavaScript files needed for your scroller). So, the path would be {root folder}/scroller/likno-scripts

Then, you should have your images in the path {root folder}/scroller/photos/{all your scroller photos here}

jquery slider code

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Joe

Ok, I think I'm good now.
It's working.
Thanks for all your help.

Reply From: Likno Customer Support

Hello Joe,

Glad to see you are good now Smile

Do not hesitate to contact us in case you need further help.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , , , , , , , , ,

 

Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Earl
Initial Email Subject: Scroller Builder - Z Index of likno_scroller_container liknoscroller_container_area
Support Case Month: February 2014

I have a scroller that is interacting with a menu (not your menu) but I have found that if I change the z-index, it seems to solve my problem.  I can not seem to figure where I can change the z-index for the class "likno_scroller_container liknoscroller_container_area" which is defaulting to "3".  If I change it to "2" one of my problems is solved.

Reply From: Likno Customer Support

Hello Earl,

Please click here:

z-index of jQuery slider

You will find the Z-Index property there. Change that to "2". It may work but I am not sure as it depends on what the other script does too.

Thank you.

Kind Regards

Aris 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , , , ,

 

Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Stewart
Initial Email Subject:  Web Scroller Does not Display 
Support Case Month: November 2013

Hi,

I am sorry to bother you but I have tried to follow your instruction to the letter but I cannot seem to get the slideshow (scroller) to display on my shop. I have tried several attempts and although I can display the sample web page the scoller does not appear. I have kept the file/folder structure as per your instruction and have tried changing the src to the direct http:// url but all in vain. I have now uploaded the files/folders as they were produced by your program and respectfully request you look at the above related url and give me you opinion as to my error.

Yours truly,
Stewart

Reply From: Likno Customer Support

Hello Stewart,

As it seems you haven't uploaded the images for your scroller, thus you cannot see the scroller online. In the localhost you can see that as the images in your scroller's images folder.

Please, upload the Sinclair_pipes folder that you will find in your project folder.

file not found

This should solve the problem.

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Stewart

Images were loaded to {URL removed} folder and the original linko-scripts/Sinclair_pipes folder had no images?

I have now loaded images into the folder as requested but still system not working?

Sorry

Stewart

jquery image slider

Reply From: Likno Customer Support

Hello Stewart,

You still have some missing images: image not found

That can cause the scroller not to be displayed.

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Stewart

Hi Aggelos,

These files are no present in any of the folders created by the system.

I shall create a new project tomorrow and try again and advise you as to the results. In the meantime may I thank you for your assistance.

Stewart

Reply From: Likno Customer Support

Hello Stewart,

Open your scroller project again, Go to Navigation Arrows and click on Arrow Set field.

jquery slider navigation arrows

Click on Application Gallery and select the Arrow070.

navigatio arrow gallery jquery slider

Then, re-publish your project and re-upload all the produced files to your server.

Let me know how that worked for you.

Thank you!

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Stewart

Success - see

{URL removed}

Thanks for your help,
Stewart

 

Tags: , , , , ,

 

Hello! We have released a new version of Likno Web Scroller (jQuery Slider) Builder: Version 2.1 build #148.

Check out What's New

- Enhanced the image and bullets behavior of the Thumbnail Bars and Navigation Bars.

- Initialized certain style properties so that the scroller is not affected by the CSS properties of each website.

- Improved the scroller appearance in CMS (Content Management Systems) like WordPress, Joomla etc.

All features here: http://www.likno.com/jquery-scroller/index.php

Download the new version of our web scroller (jquery slider) builder at http://www.likno.com/jquery-scroller/download.php

 

Tags: , , , , , , , , , , , , , ,

 

Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Ben 
Initial Email Subject: error code in wordpress 
Support Case Month: December 2013

"Likno Web Scroller Builder Error: Positioning element "#liknoscroller_positionID" is not found in page."

What does this mean and how do i fix it?

I have uninstalled the plugin twice and published the scroller twice, once a new one and then deleted the file and republished

Reply From: Likno Customer Support

Hello Ben,

This error means that you have selected to populate the scroller through DIVs in your page

Scroller populated by DIV elements

But you haven't added the code that populates the scroller items in your page.

If you want to go with this option you need to add the code in your page.

You can see the Sample Code in Likno Web Scroller Builder. Copy the code that populates the scroller items.

jQuery slider sample code

In WordPress, when you add a new post (or in an existing one) after you have selected the scroller, you can paste that code.

jQuery WordPress slider code

Another way you can have your scroller is with the selection "With items inside the compiled project (js)", which means that everything will be included in your compiled file, so you don't need to add extra code to populate your items in your page. It depends on what you want to achieve with your scroller.

jQuery slider population methods

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Ben

Fantastic - you did it thank you so much
Ben

 

Tags: , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows