Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Testing my new server
Support Case Month: June 2012

I am testing my new environment.  I noticed the modal windows are not opening on top but within a window.  Is there a reason why?

link to a modal window

It opens inside:

modal window opens in an overlay window

At my original site it look like:

proper opening of the modal window

Bill

Reply From: Likno Customer Support

Dear Bill,

The modal library will always try to break out of frames and cover the whole page. However this is not always possible due to security restrictions of each browser.

My guess is that the pages you are loading are not all from the same domain (e.g. your page is on “50.63.158.20” but the page you call in the tab is coming from “foxmls”).

If this is the case, then it would be a “security breach” for the browser to allow the modal to alter the parent page in any way (e.g. cover it with the overlay).

Please make sure that all the pages are coming from the exact same domain.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Tim
Initial Email Subject: Link Changes Repeatedly
Support Case Month: July 2012

Under the "Photographers" tab, the link assigned to "The Anderson's Photo Blog" is suppose to be http://stonecreekfl.blogspot.com/. Within a day of assigning the link it reverts to http://landlphotography2.weebly.com/stone-creek---ocala.html which is a discontinued link.

When I return to All Web Menus the discontinued link is assigned. I have had to correct this reversion a dozen times but it continues regardless what I do.

Please advise,

Tim

Related URL: http://www.stonecreekphotos.com

Reply From: Likno Customer Support

Dear Tim,

It is not possible for AllWebMenus to change a link on its own! Is it possible that you have two different project files, one with the old link and one with the new?

Or could it be that you have some “restore” or “security” application that keeps bringing back the old menu project file?

In any case, I checked the online page and the link is pointing to “http://stonecreekfl.blogspot.gr/”, so it seems to work fine for now.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Tim

Good morning Kostas,

Thank you for your quick response.

I'll double check to make sure I have only one project file. As for the restore or security application, I'm sure I don't have any programs of that nature that run automatically. I'll make sure I have only one menu.js file associated with Stone Creek Photos.

Thanks again for your help,

Tim

Reply From: Likno Customer Support

Dear Tim,

No problem :)

Let me know if the problem persists.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Rich
Initial Email Subject: Menu missing
Support Case Month: July 2012

Have a customer complaining that they can only see their menu on some of the machines using different browsers. There seems to be no common browser.  Might work on IE8 on one machine and not on another IE8.

I cant duplicate on any machine but I know the customer is telling the truth.

I have the latest updates and recompiled and uploaded.

Rich

Reply From: Likno Customer Support

Dear Rich,

I checked your page with several browsers in different machines, and the menu is always visible!

Can you ask your customer for more info?

1) Does the menu stop working in specific pages or in all of the site?

2) Is it possible that the customer has disabled JavaScript in this specific browser where the menu does not show?

3) Is it possible to send us a screenshot of the “about box” of the browser that does not work? Also please tell us which version/edition/language of windows the browser is running on.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rich

I am trying to get the rest of the info.

Here is a screenshot from a IE9 machine.

The background is missing. You can see a drop which is part of the menu.

Once I removed the allwebmenu script from the page the customer is able to see a normal page with background but menu of course is gone.

menu has disappeared

Reply From: Likno Customer Support

Thank you for the screenshot. Unfortunately I was not able to find the problem from this.

There are two more things I would like you to check:

1) Please check your Internet Settings to see if your Security Settings are set to the default level. Having increased security can block all scripts including those of the menu.

browser security settings

2) Please check if you have any plugins installed in the browser. Sometimes badly-written plugins can create problems in other scripts of a page. If you do have plugins installed, please try turning them all off. If the menu then appears normally it means that the problem was in one of the plugins. In this case, please try enabling the plugins again one at a time to see which one is causing the problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rich

I think I have it resolved.

It never was a menu issue so sorry for troubling you. The menu is white. The background was broke so you couldn’t see it. They kept telling me the menu was missing but until they sent the screenshot today I didn’t know the BG was gone.

The image for background had a full path and not just relative. I think their browsers were blocking the image because it was http://...

Haven't heard back from them but I am gonna guess its resolved.

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Leon
Initial Email Subject: Accordion Program
Support Case Month: August 2012

Please can you help my, i have a problem with about Modal Windows Builder

I have create a new website in frames (I know oldschool ;-)

1) In Firefox there is no problem, in IE and all other browsers opens the windows white Photo's in the frame from het menu (allwebmenus)

Example: http://www.detailinbeeld.nl/cursussen/voorbeelden/index.htmlclick on de button "VOORBEELDEN"

I send you in de attachment the Modal Windows and the AllWebmenu files i use

2) How do u change the time between sheet 1 and sheet 2?

3) If i change the size from the page numbers on the navigation bar is OK when I press PREVIEW F5 but in all browsers it's to big

I hope you know what i mean, my English is not so good.

Regards from Holland

Met vriendelijke groet,

Leon

Reply From: Likno Customer Support

Dear Leon,

1) I checked your page and I see that the problem appears in IE8 or older. I am afraid that this is due to a security issue of older IE versions. I do not believe that it is possible to resolve this. It may help if you add a proper DOCTYPE (currently you do not have any). Please try replacing this:

<html>

With this:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

2) Are you referring to the transition time? If so, this can be changed in the “Multi-Sheet” options:

modal windows multi sheet options

3) So, for the navigation bar, you see a different font size in the preview than in your browser? Can you please send me:

                i) a screenshot of what you see in the preview and the browser

                ii) the modal project (use “Project -> Export -> To ZIP”)

                iii) the URL so that I can check it myself

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Leon

Dear Kostas,

1) Same problem with Opera New Version 12.01. DOCTYPE  don't work ( I hope we can fix this problem)

2) Thanks

3) See attachment

URL http://www.detailinbeeld.nl/cursussen/voorbeelden/index.html click on de button "VOORBEELDEN"

Regards

Leon

Reply From: Likno Customer Support

Dear Leon,

I am afraid that the frame issue cannot be resolved…

I talked to our developer team and they told me that we already have all known ways of “breaking out of frames” inside the modal library.

The only solution would be to not use frames I guess…  (in any case they are considered a very old technology and will be obsolete soon)

Regarding the font-size in the modal, I am guessing that you were changing the font-size for the “navigationBarText” class. This however only applies to the “label” and not the page numbers. To fix this, you need to also apply the font size to the “navigationBarSheetSection” class:

font size settings

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Ruurd
Initial Email Subject: Modal Windows iframe
Support Case Month: August 2012

Dear reader,

standard behavior of Modal Windows is to "break out" of the frame, as you call it.

How can I show it in the iFrame and limit it to the frame area only?

I did use relative to “a page element”, but then the close image appears in the center of the browser window (not at the right top corner of the Modal Window).

When I use the same code running local with Apache-PHP or on the domain changes the behavior of the Modal Window: on domain the setting: “appears relative to the browser window” does actually show within the iFrame!!

I understand what you write about iFrames in the help system under FAQ, but there is no actual difference I am aware of between the domain and local environment..

What to do?

Thank you for your help in advance.

Kind regards,
RuuRd

Related URL: http://ruurd.eu

Reply From: Likno Customer Support

Dear Ruurd,

Actually, there is a big difference as far as browser security is concerned…

The “break out of frames” feature is always trying to run, but there are cases where this is not possible due to browser security restrictions. These depend on whether you are viewing local files or not, if all your frames come from the exact same domain and even on the browser you are using.

So you may see a Modal breaking out of frames online but not locally, or you may see it work in Firefox but not Opera (which is more strict).

Right now, the modal will always try to break out of frames. The easiest way to stop it, is probably to make your iframe come from a different domain. Note here, that “likno.com” and “www.likno.com” are considered different domains, so it may be as simple  as adding “www” in your iframe src.

If this does not work in your case, then please send me the URL to see what you’ve done. At the end, we may need to add an extra checkbox in the application so that you decide whether the feature should run or not, but since you are the first to ever ask for this we’d rather avoid it for now.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Thank you for your quick reply Kostas,

For now I changed my PHP script to solve my issue with a relative URL:

{SCRIPT CODE REMOVED}

$url is used to prepare hyperlinks that create a iframe popups.

I think this is nasty and I would prefer  to escape the “break out of frames” feature in another way.

Would it be possible to toggle the feature with a parameter in the Javascript command that creates the Modal Window, like: Modal_Window_2(frames:{ relativeToFrame: true});

Thank you for your help in advance.

Kind regards,
RuuRd

Reply From: Likno Customer Support

Dear Ruurd,

I am afraid that this is not currently available. Nonetheless, we are about to release a new Modal version, so I will try to squeeze in this feature too.

I’ll let you know later today.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Thank you Kostas,

Hope you will make it to implement this “browser escape feature”  in some kind of way.

Take care.

Kind regards,
RuuRd

Reply From: Likno Customer Support

Dear RuuRd,

Please download the latest Modal Windows here:

http://www.likno.com/jquery-modal-windows/download.php

Then, when calling the modal, pass the “dontBreakOutOfFrames: true” parameter. For example:

Modal_Window_2({dontBreakOutOfFrames: true});

Let me know if this works as expected.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Maybe you need:

http://ruurd.eu/mediaecology/test/test_modal_project_a.php?stage=#

to avoid redirection

RuuRd

Reply From: Likno Customer Support

It is online. Please download again and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruurd

Sorry, Kostas, looks alright now!

Must have been something in the cache …

Running local with param:

modal window

Thanks very much for your quick fix and help!!

RuuRd

 

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