Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Sue
Initial Email Subject: my allweb menu quit working today. It works off line out of Dreamweaver
Support Case Month: December 2012

my allweb menu quit working today. It was fine last night. I have not changed or touched the allweb menu in months. It works off line out of Dreamweaver in the 3 browsers, but not on the server. I tested both ways in Firefox, Chrome and IE.

If you could look at my index page and let me know if you see anything.

Feeling very helpless,
Thanks, Sue

Reply From: Likno Customer Support

Dear Sue,

I checked your site and noticed two things:

First of all that the online library files are from build 894 while your compiled menu file is from build 898.

Secondly and most importantly, it seems that the library files of AllWebMenus have been corrupted and some extra script has been added at the end of each file! We have seen this happening a couple of times in the past and it probably means that your online server is infected by some virus. I recommend that you re-upload the local menu library files (“awmdata” folder) and that you also notify your host about this.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jerry
Initial Email Subject: Menu updated but doesn't show 
Support Case Month: December 2012

Help -  updated linking code, checked page position anchor, checked paths, verified files are present.  Menu displays properly in software but doesn't work on test server or production server.

Reply From: Likno Customer Support

I see what is wrong now, it does not have to do with positioning but with this one:

populate menu inside the project

You chose the UL/LI population method and no "UL/LI" structure is found within your page, so the menu shows nothing.

Either create a UL/LI structure (see help how) OR change this option to the 1st one (most likely this is what you want to have).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jerry

Success, thanks so much.....I don't know why that got changed but everything is working appropriately now.

Thanks for the help.

Jerry

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Frank
Initial Email Subject: menu shows on desktop but not on server
Support Case Month: December 2012

I just finished creating two separate menus using the same template. The menus are in separate sub-folders in a folder names "Scripts"

The "Ladies" menu (the lowest one) works fine, however the "Navigation" menu cannot be seen.
I have checked and recompiled this menu several times and relinked it a couple of times but nothing.

They both work well on my desktop but not on the server. I have checked to make sure the files are actually on the server.

Any ideas?

Frank

Reply From: Likno Customer Support

Dear Frank,

Are you sure you uploaded the files properly? I tried viewing the “Webpage_Navigation.js” file online and I get a 404 (missing page) error.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Frank

Hi

Thanks for your prompt reply. This may be one for the books.

When I looked up the folder where the menu existed using CPanel all the required files were there including the .js file.

I moved the menu around on my template page and it did not work at any of the locations.

I deleted the entire folder on the site and uploaded it again.
Now it works. Apparently the file was corrupted during the original upload

Something to remember.

Thanks again

Frank

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Pete
Initial Email Subject: No Data in Compiled menu
Support Case Month: June 2012

I have now modified the menu to work in 2 rows as it didn't fit page. After compiling modified menu when I upload to server the awmdata/menu folder contains no data at all! Can you please help?

Thank You
Pete

Related URL: http://www.pete-symonds.me.uk/buildingsurveying.biz/index.htm

Reply From: Likno Customer Support

Hello,

First of all, I tried to view your page but I get a “page not found” error:

page not found error

Regarding your support question, I am not sure what the problem is. When you compile the menu, does the local “awmdata” folder have the compiled files in it?

If the local files exist, then your problem is in the uploading. 

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pete

Gooday Kostas.
Not sure why the page is not coming up as it seems to work for me!
There is data in the local and uploaded awmdata folder for but nothing in the local or uploaded menu folder (sub folder in awmdata.)
I have attached the awmdata folder.
Thanks for your help.
Pete

Reply From: Likno Customer Support

Dear Pete,

Are you sure you used the link you sent to me? Is it possible that you have to be logged in to some online control panel in order for this to work?

The “menu” folder within “awmdata” folder, will only hold images if there are any images used by your menu. If your menu does not use images, then it is natural for this folder to be empty.

PS: the email you sent me just now, has “petresymonds” instead of “petesymonds” so it bounced back. I am now sending it again using your original email address.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pete

Hi Kostas.

Thank you for spotting my mistake re my email addy!

I'm quite sure the link I sent is correct. To make sure I have copied and pasted the URL below, this was copied from a page that is up and running in Internet Explorer 8, it also works ok in Firefox (which is my default browser.)

http://www.pete-symonds.me.uk/buildingsurveyors/index.htm

I realize the menu is much too large for the page so changed it to 2 rows in your software which was then saved in Allwebmenus. I used Position Menu in Dreamweaver saved the page also in Dreamweaver and uploaded all of the required files to my host server. If I preview from Dreamweaver everything shows ok.

I have used your software many times and never had this problem before!

Pete

Reply From: Likno Customer Support

Dear Pete,

The original link was wrong indeed... you had sent:

http://www.pete-symonds.me.uk/buildingsurveying.biz/index.htm

while the correct URL you sent now is:

http://www.pete-symonds.me.uk/buildingsurveyors/index.htm

Also, your email is still coming wrong (with the extra "r") and I have to change it by hand when I reply. I do not know if you can correct this somehow in your email application.

Anyway, now I was able to see the page and the menu, which is indeed too wide. What is the problem though? Did you upload the new files? If so, did you upload them in the correct location?

From what I see your library files are up to date, so you only need to upload the "menu.js" really. And you should upload it to:

http://www.pete-symonds.me.uk/buildingsurveyors/menu.js

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pete

Hi Kostas.

How stupid feel now! If you hadn't have pointed it out I may not of noticed! The URL is indeed xxxx/buildingsurveyING. I first started on this site in January, the client has only just decided to go ahead with the website. I must have named the local directory wrong in the first place!

Thank you for your invaluable help, you've saved my sanity!!

Pete

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: menu won't display on blogger site
Support Case Month: December 2012

We were able to successfully set up a working menu on our third party server, where the js and image files are hosted: example.com

We then recompiled and re-linked the files for site.com and pasted the menu code, with absolute paths for the js files, on a new page: site.com/p/blog-page.html

The menu however does not display on the site.com site.

Do the JS files need to be compiled for example.com or site.com?

Thank you for your help!

Reply From: Likno Customer Support

Hello,

In order for this to work, your tree files must be compiled for the domain in which the tree will be shown (not the domain in which the compiled files reside).

I noticed that you used the following ID:

id="Sparkys Answers Blogger Menu"

I believe that spaces are not accepted in IDs and that this is the reason your tree menu does not show. Please try correcting this and let me know if it fixed the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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