Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Celia 
Initial Email Subject: Widget Menu
Support Case Month: March 2012

Hello,

I would like to know how to go about placing a menu in my sidebar (widget).  For example, what kind of position do I use?  Also, do I place the code in a "text" widget then place it in the side bar of my choice? 

Thank you
Celia

Reply From: Likno Customer Support

Dear Celia,

You can create a widget from within the AllWebMenus Plugin settings:

AllWebMenus Plugin settings

Then you can position this widget anywhere you want from the WordPress settings.

Please follow the instructions you will see there.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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December 27th, 2012AWM: Encoding problem in Opera

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Roland
Initial Email Subject: encoding problem in opera
Support Case Month: April 2012

Dear All

I have a problem with awm and "OPERA" (OK for other browsers)

The French characters "é", "è", and so on are not correctly displayed

See website http://www.mange-mon-amour.be

Is it some settings to do in AWM?

Best regards

Cordialement
Roland

Reply From: Likno Customer Support

Dear Roland,

I do not think so, as this is a plain text with a given font. If there is a problem, then it most likely has to do with how Opera handles the specific font.

Still, I did not see any problems in my own Opera installation:

correct opera preview

Is this not what you see? If not, can you please send me a screenshot?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roland

Dear Kostas

Here is my screen shot

opera problem preview

Cordialement
Roland

Reply From: Likno Customer Support

Hmmm… what is your default “encoding”? Is it possible that you have selected a specific encoding that does not support accented characters? Please try the automatic or UTF-8 encoding:

opera encoding settings

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Roland

Thank you for your help

It was on automatic, I had to set it utf-8.

Strange that it does not work on automatic

Cordialement
Roland

 

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Knowledge Base support case for AllWebMenus, Likno Drop Down Menu Trees, Likno Web Scroller Builder, Likno Web Modal Windows Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, Likno Web Accordion Builder, Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Can't see the compile file
Support Case Month: November 2012

Hi,

My computer was « reinstalled » with Windows 7 Professionnal 2 weeks ago and since then, I have problems with Likno.  When I compile a source file, Likno says the file exists and ask me if I want to replace it.  Perfect.  I say yes and that’s it.  But when I go on the directory with the windows file explorer, I can’t see that file????  Just to make sure the file is there, I clock on the windows button (Start Button down left of the bottom menu bar) and I enter the name of the file in the search field and I can find the file.

Any idea of what append?

Thanks

Reply From: Likno Customer Support

Hello,

Please double-check your “Root folder” settings. We have seen several cases in the past where after a “re-installation” or “upgrade” the customer now had a different username in the PC. The result is that the menu project was still writing under the Documents of the old user and the customer was looking under his new Documents folder.

If this is also the case with you, the solution is to update the Root Folder path.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu Caching
Support Case Month: September 2012

I'm having trouble with my menus caching.  When I put in a new version the user receives the old version until they hit F5 (IE).  Can you help me please

Reply From: Likno Customer Support

Hello,

I am afraid that there is nothing we can do on our side regarding this issue.  The only way to force a refresh is through your server settings.

You should contact your host for more details on how to do this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: WordPress Plugin to 1.13 Issue
Support Case Month: September 2012

Hello Kostas,

The menu disappeared after updating to the WordPress Plugin to 1.13. When the menu file was recompiled and attempting to upload there was an error saying that the file had to be named 'awmtnav.zip' which it is. Please let me know your thoughts on this, thanks.

Best regards,
Mark

Reply From: Likno Customer Support

Dear Mark,

I just tried creating a menu named “tnav” in the plugin and then uploading your compiled menu, and I did not see any problems!

Do you still see the error? Can you send me a screenshot of the error and your settings?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mark

Hello Kostas,
The browse file puts the complete path in the input field, is that why the error occurs? I cannot leave the site without a menu, so I have to reinstall 1.12 for now.

menu structure code error

Reply From: Likno Customer Support

Dear Mark,

The full path is inserted in my PC too in the browser field, but its JavaScript *value* is only the name.

Could it be different in your case? Do you have Firebug or a similar console to try something?

Please browse for your file, then open the console and type the following:

document.getElementById('AWM_menu_js').value

See if this returns the name only or the full path. This should help me create a fix within the next 15 minutes.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

An example of what I see:

console menu value

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Mark,

I created a new plugin that would fix the problem of full-path value (if this is indeed the problem).

Would you please test it and let me know?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mark

Hello Kostas,
That fixed it!! Thanks!

 

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