Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Josef
Initial Email Subject: AllWebMenus PRO V5.3: sticky submenu
Support Case Month: July 2012

I'm creating a new Drupal website with a horizontal menu and 1 line horizontal submenu (look at "Kunden" or "Konatkt").

My problem:
The submenu disappears when I click an item of the submenu! The submenu should only disappear when I click a new main item (I set STICKY SUBMENU and I unchecked "clicks somewhere on page" and "hovers over another item in the same group").

Thank you for your support

Many Regards

Josef

Reply From: Likno Customer Support

Dear Josef,

This happens because each time you click on a menu item you load a new page (and the menu is rebuilt from scratch).

What you want to do, is to use the automatic highlight of the current page which will also open the submenu in which the page link resides:

automatic highlight menu settings

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Josef

Dear Kostas,

thank you very much - this option was already checked. Now I tried the website under SAFARI, CHROME and IE and everything works as designed. Under FIREFOX the submenu disappears (the browser cache was cleared). Is this a browser problem?!

Again thank you very much for your answer

Josef

Reply From: Likno Customer Support

Dear Josef,

I just checked your page with Firefox and I see that the menu works fine.

Do you still not see the submenu in your Firefox? Would you please try deleting the cache files again and then press Ctrl+F5 to fully refresh the page?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Josef

Hello Kostas,

it's not my day today...

Now I just did a deinstallation and a new installation of FF and indeed even on my PC now
this menu is OK  Smile

Have a nice weekend and many  

Regards
Josef