Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Alexandros
Initial Email Subject: Menu not showing on all pages
Support Case Month: May 2013

Hello,

I have added a menu in the header of {URL REMOVED} and the menu is not showing in the other pages.

I placed the code to the header of the page.

any idea is welcome!

Regards,
Alexandros

Reply From: Likno Customer Support

Hello,

The problem is that most of your pages are in a subfolder.

Please change the Linking Code to “/menu_uk.js” instead of “menu_uk.js”.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Alexandros

Thank you!!!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu Not Showing UP 
Support Case Month: November 2012

I've done everything I can think of to get the menu to show up online to no avail. I've had this problem before and would like to know what I'm doing wrong. The AWM preview shows the menu, but not when I access it online.

Reply From: Likno Customer Support

Hello,

This is because of the subfolders and the way you setup the "Compiled Folders" and uploaded the menu.js.

The URL of the page is this:

http://www.site.com/articles/something.html

(inside a subfolder)

However, the menu is here:

http://www.site.com/pphmenu.js

(in root)

And the page looks inside the subfolder for the menu:

menu linking code

This is why the menu is not found and cannot be displayed.

So, you either have uploaded the menu in the wrong folder OR you did not use the proper "Compiled Folders" in your Project Properties.

menu project properties, compiled subfolders

One practical solution would be to massively replace the menu-linking code section to src="/pphmenu.js" everywhere it is used.

Just add the "/" character and it will work everywhere (both root and subfolders).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu not appearing on product pages
Support Case Month: June 2012

My menus appear fine on the shop and catalog pages but don't appear on pages that show lists of products or on product pages.  Any reason for this?

Related URL: http://flyandfield.businesscatalyst.com

Reply From: Likno Customer Support

Hello,

This is because these pages are into a subfolder and they probably take the menu Linking Code from a template that exists in an outer folder.

Please change your Linking Code from:

<script charset="UTF-8" src="../sidemenu.js" type="text/javascript"></script>

To:

<script charset="UTF-8" src="/sidemenu.js" type="text/javascript"></script>

This should correct the problem as it will always point to the root folder.

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Gary
Initial Email Subject: Menu and Angelfire
Support Case Month: March 2012

I have designed a new menu for my website using your program. My previous menu, self designed with html coding, is not pretty nor professional looking. Your program is very user friendly and I am impressed with what I was able to do, achieved the look I have been looking for. I would like to know if I will be able to use your design with Angelfire.com websites? I am not that knowledgeable with JavaScript to know if it will even work with Angelfire. I don't want to spend the $60 and then find out that I cannot use it after all.

Thanks,
Gary

Reply From: Likno Customer Support

Hello Gary,

First, thank you for your interest in our Likno products.

The AllWebMenus menu can be inserted in any hosted website, as long as the user is able to do the following in the hosting environment:

1. Upload javascript files online at the hosted website, either in a subfolder called "awmdata" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for javascripts by the host (we need to know the arrangement so that we give proper instructions to the user).

2. Similarly, upload image files online at the hosted website, either in a subfolder called "awmdata/menu" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for images by the host (we need to know the arrangement so that we give proper instructions to the user).

3. Add some lines of javascript code inside each page (or the template) that will be online (the hosted pages should permit this with some method).

If you are not sure if the above are permitted by Angelfire (or how), we can contact them directly and ask them how they allow similar javascripts (of other companies for example) to be added on their websites (and IF they do allow this).

So, if you have some time I will contact them directly. Hopefully they will give me an answer pretty soon. If you do not hear from me in a couple of days please remind me to "push" the issue on their queue. This is what I can do for now, is this OK?

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Gary

Thanks for your reply. Yes, I would like you to contact Angelfire for me.

Gary

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Gary
Initial Email Subject: Menu and Angelfire
Support Case Month: March 2012

I have designed a new menu for my website using your program. My previous menu, self designed with html coding, is not pretty nor professional looking. Your program is very user friendly and I am impressed with with I was able to do, acheived the look I have been looking for. I would like to know if I will be able to use your design with Angelfire.com websites? I am not that knowledgeable with Java Script to know if it will even work with Angelfire. I don't want to spend the $60 and then find out that I cannot use it after all.

Thanks,

Gary

Reply From: Likno Customer Support

Hello Gary,

First, thank you for your interest in our Likno products.

The AllWebMenus menu can be inserted in any hosted website, as long as the user is able to do the following in the hosting environment:

1. Upload javascript files online at the hosted website, either in a subfolder called "awmdata" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for javascripts by the host (we need to know the arrangement so that we give proper instructions to the user).

2. Similarly, upload image files online at the hosted website, either in a subfolder called "awmdata/menu" OR in the ROOT if subfolders are not possible OR in any special subfolder dedicated for images by the host (we need to know the arrangement so that we give proper instructions to the user).

3. Add some lines of javascript code inside each page (or the template) that will be online (the hosted pages should permit this with some method).

If you are not sure if the above are permitted by Angelfire (or how), we can contact them directly and ask them how they allow similar javascripts (of other companies for example) to be added on their websites (and IF they do allow this).

So, if you have some time I will contact them directly. Hopefully they will give me an answer pretty soon. If you do not hear from me in a couple of days please remind me to "push" the issue on their queue. This is what I can do for now, is this OK?

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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