Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jim
Initial Email Subject: Support for Safari 6
Support Case Month: May 2013

I realize my license & support are expired. This is a pre-sales question. If I update to the latest version, does it support Safari 6?

Jim

Reply From: Likno Customer Support

Dear Jim,

Yes, the latest AllWebMenus version supports Safari 6 as well as all the latest browsers and mobile devices.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menus and iPad
Support Case Month: February 2013

My client's website that uses menus created from AllWebMenus v 5.3 are not working in Internet Explorer as a rule and attempts on an iPad don't seem to work no matter what browser is tried.

I did notice that the software says V53. Build 884 and in my test folder one of the awmdata files says build 818 in it.

Any issues with iPads showing your menus?

Reply From: Likno Customer Support

Hello,

Build 884 does support all the latest browsers and mobile phones. However, build 818 is much older and indeed does not support IE9+ or Safari 5.

Moreover, if you have your menu (“menu.js”) compiled with one version and the libraries (“awmdata” folder) with another, this can cause conflicts.

My recommendation is that you Compile your menu(s) with the latest AllWebMenus version and make sure that you upload both the menu and library files.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , , , , ,

 

Knowledge Base support case for Likno Web Modal Windows,  abstracted and stripped of all user’s private info.


Initial Email From:
Saeed
Initial Email Subject: Modal Window IE6 support 
Support Case Month: February 2013

Hi Kostas,

Thank you for the support you provided recently.
I have an issue with the latest version of the Web Modal.
It opens a portion of a page (made of only HTML) inside the same page. It works well on all browsers and all IE versions except IE6.
That old IE6 bug that causes Combo boxes being visible through the Modal.
In AllWebMenu we have an option to fix it by hiding the combo boxes or iFrame. There is no option in Web Modal product.
It may be useful to mention there is also an Accordion in the main page (not the modal) made of latest version of Accordion.
I would appreciate your help with this problem.

Thank you,
Saeed

Reply From: Likno Customer Support

Dear Saeed,

I am afraid that this is indeed not available in the Modal Builder or any of our other builder products.

Support for IE6 has the potential to double the script size, so we decided (along with Microsoft) that it is time to drop full support for IE6. Most things will still work, but some specific bugs such as this one will not be resolved anymore.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Saeed

Hi Kostas,
Thank you for your response and letting me know.
I appreciate your clarification.
Regards,
Saeed

 

Tags: , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: I cannot view menu in Internet Explorer
Support Case Month: June 2012

Hello
I have one question, can you tell my why menu which i generated in allwebmenus don`t work on internet explorer? i work perfectly in firefox,  google chrome, opera etc. but  in internet explorer its don`t even appear

Reply From: Likno Customer Support

Hello,
If you refer to IE9, it is possible that you are using a very old version of AllWebMenus that did not support it.
Please send me the URL so that I can check your page and tell you what is wrong for sure.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

Hello

Here is a url to the website  http://www.hdprint.pl/test/pl/

Reply From: Likno Customer Support

Hello again,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011 and Safari 5 in June 2011 and both have known issues with your AllWebMenus version which was released in April 2010).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Paul
Initial Email Subject: Freeway Mac OSX
Support Case Month: July 2012

Hi Guys

I have been a Likno All Web Menus customer for many years now and have always been impressed both by the product but more importantly by the support offered.

To date I have been using the MS Frontpage program as my editor.

I have recently migrated to using Apple Macs for my computing needs.

I am currently evaluating the Mac program Freeway Pro as a potential replacement for the MS Frontpage.

However as my All Web Menu structure is central to my site it is imperative that any new editor is fully compliant with All Web Menus.

Can you advise / confirm that All Web Menus will integrate with Freeway Pro.

Your input on this issue as always will be invaluable.

Kind Regards

Paul

Reply From: Likno Customer Support

Dear Paul,

First of all, you should keep in mind that AllWebMenus is only available for Windows. Nonetheless, we do have several MAC customers that use third-party software for emulation, without any problems reported so far.

Here are all your options to run Windows applications on an Intel-powered Mac:

http://www.macwindows.com/winintelmac.html#2ar

Having said this, we are not familiar with the Freeway Pro application, but I do not see any reason that it would not work with AllWebMenus. The minimum requirement is that it allows you to insert custom code in your page(s) and that you can directly upload the AllWebMenus compiled files to your server.

If you were using the FrontPage plugin, then you may now need to do some things manually. These are:

1) Linking the menu to your page(s). Ideally if you are using templates you will manually add the Linking Code there once and it will propagate to all the pages.

2) Uploading of files. Once you compile your menu you will need to upload manually the compiled files to your server (using any FTP application).

Do let me know if you find any problems or if you need more specific instructions with something.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows