Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Stephanie 
Initial Email Subject: Scroller does not work on swiping device
Support Case Month: August 2013

Hello,

I have a page with two scrollers. I compiled them selecting the specific option "Also scroll when swiping on touch device".

However, it does not scroll when I swipe my finger over it on my tablet (samsung 10.1).

I have tried the sample on your website and it works fine. I looked at the sample code on the Web Scroller Builder application, but I do not see any major difference.

I have tried to compile and display only one scroller on the page, I changed the transition options (continuous, by item...), none of this changed anything, it just does no scroll when using it on a tablet. Touching the arrows makes it scroll, but the swiping method does not. Can you see an obvious problem I could have missed?

Please, note that there is an automatic re-direction if you use a smartphone. In order to test this page, you have to be on a tablet, not a smartphone. Thank you.

Thank you for your help.

Stephane

Reply From: Likno Customer Support

Hello Stephane,

As i see you have a jquery.js in this path  {URL REMOVED}

Likno Sliders use this jquery file. This jquery file has the jQuery JavaScript Library v1.4.1

I would recommend you to update the jquery.js to jquery version 1.9.1 Make sure that all your other components work if they share the same jquery.js

Let me know how that worked.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Stephane

Thank you very much for your information.
I changed the jquery.js with the 1.9.1 and re-compiled the scrollers, just in case.
I updated all the file on the server.
However, the swiping still does not work.
Do you have other clues?

Thank you,
Stephane

Reply From: Likno Customer Support

Hello Stephane,

As i thought so, the scroller itself works as expected on touch swipe.

I would recommend you to move these lines of code:
<script type="text/javascript" src="include/jcarousel/lib/jquery-1.4.2.min.js">
</script>

Note, make sure this removal of code does not cause any problems with your jCarousel.

Then, i think your scrollers will be fine on touch swipe 🙂

Let me know how that worked for you.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Stephane

Thank you very much, it works perfectly.
I would have never thought of removing this old piece of code that I had completely forgotten.
You have been a great help.
Stephane

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sarah
Initial Email Subject: Question about AllWebMenus Pro product
Support Case Month: August 2013

Hi Likno Sales!

Currently I am using an older version of the AllWebMenus product on my website that is not showing in the Safari browser and I am thinking about upgrading to the newest one.

Will this new AllWebMenus Pro work in all browsers (IE7, IE8, IE9, IE10, Chrome, Firefox, Opera, and Safari)? And will this menu work on my website if someone is viewing the site on their phone? My site is not a responsive website, but when you look at it on the phone, you can see it as a mini version on the phone and I want to know if the menu is compatible with phone browsers. So even when people are pinch to zooming on my site from their phone, they are able to use the menu.

Also, when I purchase this product, will there be instructions on how to integrate this product into my website? Is there instructions on how to upgrade or change the AllWebMenus I currently have in my website with the new one?

Thank  you! 
Sarah

Reply From: Likno Customer Support

Hello Sarah,

The answer is yes, AllWebMenus Pro (the latest version) works in all modern browsers including IE7, IE8, IE9, IE10, Internet Explorer 11, Chrome, Firefox, Opera, Safari.

Indeed, the menus are going to work on devices such as smartphones/tablets.

With AllWebMenus you are able to create up to 4 versions of your menu in case you want it to be responsive. Still, you can leave it as is and it is going to work on phones/tablets.

When you purchase the product, you need to login to your userarea and download the latest version of AllWebMenus.

Install AllWebMenus Pro.

Activate it.

Then, open your menu project, re-compile it and re-upload the new produced files.

Let me know if you need more information.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Sarah

Thank you, Aggelos!

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The responsive feature of AllWebMenus gives you the ability to create up to 4 different versions of your menu according to screen sizes.

You are able to have up to 4 versions of the menu and set the screen size for each version. Each version of the menu can have different content, styling, positioning. For example, you might want to have a horizontal menu for the desktop version, but a vertical sliding for the mobile version. Each version covers a range of screen sizes, in this way 4 versions are enough to cover all sizes.

According to the screenshot below,

the version 1 would be served for screens over 960px, this means that this version of the menu will be appropriate for laptops/desktops.

Version 2 will appear in screens between 768px and 959px, so this will appear in tablets on horizontal view.

Version 3 will appear in screens between 480px and 767px, so this will appear in tablets on vertical view.

Version 4 will appear in screens below 479px, so this means in mobile devices.

clip_image002

You can have a different Content, Styling and positioning for each of these versions.

If you need to use the same, just use the CLONE functionality after you make a change to one of these, it is very handy:

clip_image002[8]

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Email Subject: positioning problem with fluid grid layout
Support Case Month: May 2013

I am trying to use your product with DreamWeaver cs6 (creative cloud membership) and trying to use a fluid grid layout.  I have the menu named navigationmenu to be embedded within
<div id="navigationmenu" class="fluid"> &nbsp; </div>. 
It positions within the element id correctly on a normal desktop view, however when i resize the window to simulate an iphone or ipad or android tablet (and same thing happens on these devices), the positioning "shifts" to the right.  I am experiencing the same issue with IE and Firefox as well as safari. I need help!!

Reply From: Likno Customer Support

Hello,

It seems that you have different positioning settings in each responsive version. Please double check this and if required “clone” your Positioning settings from version 1 to the other versions:

menu positioning settings

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Felix
Initial Email Subject: Problem with Android
Support Case Month: March 2013

I have build 2 websites with multiframes (menu-, left-, right- and main-frame).

{URL REMOVED} (ok) and {URL REMOVED} (make problems)

In both i used AllWebMenus PRO 5.3. The "Main Menu Group" is in the "menu-frame" and the "Submenu Groups" in the "main-frame"

In Windows XP, 7 ... the Menus on both Sites looks correct in all Browsers (IE8, IE9, Firefox, Chrome, Opera and Safari ...)

But when i open {URL REMOVED} on an Android- Smartphone or a Tablet i.Ex. Samsung Galaxy Tab 2 10.1 the "Submenu Groups" are behind the "Main Menu Group". When you the click on "ZuchthĂĽndinnen" (That "Submenu Group" contains 8 items) then 2 and a half "items" peep out under the "Main Menu Group.

When i open on the same Andoid-Tablet the Site {URL REMOVED} all looks correct.

Please i need Help

With greetings,
Felix

Reply From: Likno Customer Support

Dear Felix,

This is to let you know that we have just uploaded a new AllWebMenus build (906) that resolves the android issue.

You can get it here:

http://www.likno.com/download.html

Please let me know if everything works as expected.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Felix

Hello Kostas,

Thank you very much for the hint of build #906

Now everything works as expected.

So i’m very happy

With regards,
Felix

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