Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Unclear on upgrade to current
Support Case Month: May 2013

Just double checking on this as (to me at least) it's a bit unclear as to the upgrade to the current version of AllWebMenus.

So is it the case that purchasing the 12 month support upgrade for $29.95 will upgrade/update me to the most current version of AWM? And will allow me to continue to receive any additional updates for the next 12 months?

Thx.

Michael

Reply From: Likno Customer Support

Dear Michael,

This is correct. By extending the Update Plan, you will be able to get the latest AllWebMenus version and any version we release within the next year. 

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu doesn't work in Safari
Support Case Month: September 2012

Menus stopped working on Safari upgrade to 5.1.7

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time.

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view or manage menu licenses and plans

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
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December 6th, 2012AWM: Update Plan error

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: AllWeMenus Update 898 -- Update Plan Error
Support Case Month: October 2012

I downloaded and installed the latest update (build #898) to AllWebMenus today. I executed the program, and was told that the program was not activated and my update plan expired August 23, 2012.  Two issues 
1) the previous release was activated – why was the activation dropped when I installed the new release?,  and
2) I verified that my update plan does not really expire until August 23, 2013 – so why does the new update think it expired in 2012?

I’m working on a new website the weekend and need to activate it as soon as possible. Please fix ASAP.

Thanks,

Bob

Reply From: Likno Customer Support

Hello Bob,

I see that you renewed your Update Plan on 28 June 2012, because your Update Plan was due to expire on August 23, 2012. This is why your *renewed* Update Plan now expired on August 23, 2013, instead of 2012.

But in order for this change to take effect into the AllWebMenus installation you should have also taken a new Activation Code from your Likno User Area account and enter it inside the application.

Did you get a new Activation Code *after* you renewed your Update? I believe not and this is why you are still seeing messages related to the old status of your installed license.

So, please just get a new Activation Code, enter it in AllWebMenus and everything will be OK and working.

Thank you.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Bob

Thanks, that worked. I’m still confused because normally I do not have to reactivate after an update – I only recall one time and then your update page said that I needed to reactivate. No problem, if I encounter that same situation again I’ll just reactivate.

Bob

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mathias
Initial Email Subject: About plans
Support Case Month: March 2012

Hello!

I wonder when my support plan ends in july, will I still be able to install the program after that or am I just not able to take part of updates? Thank you in advance.

Regards

Mathias

Reply From: Likno Customer Support

Dear Mathias,

Your Support Plan has expired in January, and it represents the “learning period” as it allows you to ask “how do I” type questions regarding AllWebMenus. Of course you can always email us for questions like this or cases where you believe there is a problem with the application.

The Update Plan (which expires on July) denotes the time until which you can get any new release for free. After this expires, you will always be able to download and activate the latest version that was released within your Update Plan, but you will not be able to activate versions that were released after the expiry of your Update Plan.

Regards,
Kostas
Likno Customer Support
www.likno.com
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October 22nd, 2012License renewal

Knowledge Base support case for All Products, abstracted and stripped of all user’s private info.


Initial Email From:
Joe
Initial Email Subject:  License
Support Case Month: April 2012

When are licenses renewed, annually or when?


Reply From:
Likno Customer Support

Hello Joe,

When you initially purchase you can choose the duration of your Update Plan. The default period is 1 year (if you do not choose a longer period which gives you some discount).

Just note that the "Update Plan" is not a "subscription" that is "required" to continue using the product. You can renew any time you need to get the new features or fixes but you can still use the latest Build that your Update Plan permits.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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