Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
al Email Subject: Menu will not work in IE10
Support Case Month: March 2013

I built the menu for our website {URL REMOVED} about two years ago and have made several updates.  Yesterday, I installed Internet Explorer 10 on my PC and now the menu will not work.Do I need a different type of menu?

Reply From: Likno Customer Support

Hello,

It seems that although you are compiling your menu with the latest version each time, you neglected to upload the “awmdata” folder which contains the library files.

This means that your online library files are from a very old version(mid-2010) which does not support IE10.

Please remember to upload the “awmdata” folder each time you compile with a newer version to avoid similar issues.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Ron
Initial Email Subject: Image issue
Support Case Month: February 2013

I am building a new site for the local Petroleum Museum using AllWeb Menus Pro 5.3.

Home page is : http://www.crspromotest.com/PetMuseumNew/index.html  (no links to other pages yet).

Menus look fine in Dreamweaver, but when I load them up to the test site (above), the images I have assigned to the menu items do not show up, though they are in the images file on the site.  (2 of the items don’t have images yet…”Museum”, and “Home”).  Somehow I don’t seem to have the images linked properly to the menu when on the site.  They are a .png file…does that make a difference??

Any ideas??  Sure would appreciate your help.

Thanks,
Ron

Reply From: Likno Customer Support

Dear Ron,

Where did you upload the images?

I checked online but I did not find them where they should be. For example:

http://www.crspromotest.com/PetMuseumNew/awmdata/menutop/donate.png

or for the other menu:

http://www.crspromotest.com/PetMuseumNew/awmdata/menu/contact.png

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Ron

Kostas…

Thanks.  I forgot they had to go there besides in the image folder.  Works fine now.

I appreciate your help.
Ron

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Ron
Initial Email Subject: Menu Question
Support Case Month: March 2013

Hello,
I saw your offer in Giveaway of the day.  Is there a way to use one of your products to create a menu that I can make one edit and all web pages will be updated to the change?  So I don't have to edit the menu file on all 15 pages.
Thanks
Ron

Reply From: Likno Customer Support

Dear Ron,

Yes. If you use AllWebMenus, every time you make a change you will need to:

1) open your menu project in AllWebMenus and make your changes

2) hit the “Compile” button

3) upload the compiled files online

This will automatically update all the linked pages.

(Note that you need to Link to your pages once, only the first time that you add the menu.)

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Bruce
Initial Email Subject: Wrong filename
Support Case Month: November 2012

I am trying to upload my first menu to my wordpress site.  I keep getting the error that I am uploading the incorrect filename.  I have version 1.1.14 of the plugin, I am being asked for awmmenu1.zip but the generated file is awmmenu.zip.

I looked this up in the knowledge base but it said that the fix was to use version 1,1,14 of the plugin which I already have.

Do I just rename the file or what?

Bruce

Reply From: Likno Customer Support

Hello Bruce,

Just make sure that the menu name that you have online (you can edit this name yourself) is the same with the "Compiled Menu Name" of your project.

Read the following information on the interface:

compiled menu name property

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Scott
Initial Email Subject: Web Display on iPhone/iPad
Support Case Month: January 2013

Good Morning,

I am having trouble with a web site that uses All Web Menus not displaying properly on iPads and iPhones. I have tried in the past to update the site to a current version of the AWM that supports this type of devices. However, when we view the site on these types of devices, we just see a blank space on the left side of the page where the menu should be.

Please advise.

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

I checked your site and the problem is indeed that you are using an older version. In this site you are using build 664 and in “{URL REMOVED}” for example you are using build 884 (which fully supports iPad/iPhone etc.).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Scott

Thanks, Kostas.  Can you please give me a few steps I need to take to update this site?  I think I’ve opened and edited this menu in the past using the 884 build.  Is there a file I can copy from one site to the other?  Or is there another way you’d recommend to update the site?

Thanks,
Scott

Reply From: Likno Customer Support

Dear Scott,

Just open the menu project with build 884 (or newer), Compile the menu and upload the “menu.js” and “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

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