Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: drop down menus don't appear in the right place
Support Case Month: December 2013

I have created my menus in an old version of AllWebsmenu and then they wouldn't show up in google chrome or newer versions of IE.  So I have purchased your newest version of the program.  I put the menu in there and all looks fine in your program, but when I transfer the menu to the web the dropdown menus appear far over to the right of the menu and are unusable.  I've been messing around with the positioning to no avail and the help is not helpful.  I'm in style editor looking at main group and sub items style.  What is the correct command please to change make the menu appear correctly?

I have many menus to update.

Reply From: Likno Customer Support

Hello,

This happens because you have compiled your menu with the latest version of AllWebMenus Pro but you forgot to upload the awmdata folder.

menu library version

Please, upload the awmdata folder to your server. This should solve the problem.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Pete
Initial Email Subject: Updating old AllWebMenus version to the latest
Support Case Month: June 2013

Hi,
Just wanted to check the procedure after updating my AllWebMenus from 5.1 version 762 to the latest version. I want to limit any work to just compiling the one menu, is this automatic? I have not used the Menu for a long time.
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

The procedure to update AllWebMenus Pro and then the menu you have already online is:

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

update AllWebMenus license

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

AllWebMenus Activation Code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I am ready to update, please confirm the compiled menu is supported in Internet Explorer 7,8,9,10 and more.
Regards
Pete
Wishing your team a lot of success and hope you are all on the road to recovery.

Reply From: Likno Customer Support

Hello Pete,

I confirm that the compiled menus are supported in Internet Explorer 7, 8, 9, 10 , Firefox, Google Chrome, Opera, Safari, generally in all modern browsers.

Thank you for kind words, we appreciate this.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Pete

Hi,
I'm just at the ordering page and would like to know how can I use the menu on a WordPress installation?
Regards
Pete

Reply From: Likno Customer Support

Hello Pete,

We have an AllWebMenus plugin to help you insert the menu you create in AllWebMenus Pro to your WordPress website. You could see more information about this here: http://www.likno.com/addins/wordpress-menu.html

You install the AllWebMenus WordPress plugin to your WordPress installation, you choose some settings for the menu, like what menu data you would like to use, the position you want it to display in, the menu type (Dynamic, Mixed, Static) and then you get the code for the menu.
You Open the AllWebMenus Pro, you go to Add-ins -> WordPress Menu -> Import/Update Menu Structure from WordPress in order to have the menu structure.
You create it in the way that fits your needs and then you compile it for WordPress. This creates a .zip file that you need to upload in your WordPress through the AllWebMenus plugin.

Let me know if you need any more further information.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Unclear on upgrade to current
Support Case Month: May 2013

Just double checking on this as (to me at least) it's a bit unclear as to the upgrade to the current version of AllWebMenus.

So is it the case that purchasing the 12 month support upgrade for $29.95 will upgrade/update me to the most current version of AWM? And will allow me to continue to receive any additional updates for the next 12 months?

Thx.

Michael

Reply From: Likno Customer Support

Dear Michael,

This is correct. By extending the Update Plan, you will be able to get the latest AllWebMenus version and any version we release within the next year. 

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Russell
Initial Email Subject: Server-Side Menus API Add-on for AllWebMenus Pro 5.3.912
Support Case Month: June 2013

I just paid to update AllMenus Pro to Version 5.3.912 on 21 June, which I believe entitles me to some more support. I followed your instructions to activate the software, which appeared to work properly.
However, when I bring up AllWebMenus Pro, I get an error message:
"It looks as if you have an incompatible version of Server-Side Menus API installed. Please download and install the latest version from ...".
According to your website, I believe that having downloaded 5.3.912 should have provided me the latest version of the Server-Side Menus API as well. I repeated the downloading and activation of AllMenusPro, but
I still get the same error message. Please advise me what I should do next.

Russell

Reply From: Likno Customer Support

Hello Rusell,

Could you please uninstall the AllWebMenus and then reinstall it?
Let me know if it still gives you the error.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Russell

Uninstalling and reinstalling AllWebMenus Pro seems to have resolved the problem.

It is a wonderful product!

Thank you!

Russell

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jim
Initial Email Subject: Support for Safari 6
Support Case Month: May 2013

I realize my license & support are expired. This is a pre-sales question. If I update to the latest version, does it support Safari 6?

Jim

Reply From: Likno Customer Support

Dear Jim,

Yes, the latest AllWebMenus version supports Safari 6 as well as all the latest browsers and mobile devices.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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