Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Email Subject: positioning problem with fluid grid layout
Support Case Month: May 2013

I am trying to use your product with DreamWeaver cs6 (creative cloud membership) and trying to use a fluid grid layout.  I have the menu named navigationmenu to be embedded within
<div id="navigationmenu" class="fluid"> &nbsp; </div>. 
It positions within the element id correctly on a normal desktop view, however when i resize the window to simulate an iphone or ipad or android tablet (and same thing happens on these devices), the positioning "shifts" to the right.  I am experiencing the same issue with IE and Firefox as well as safari. I need help!!

Reply From: Likno Customer Support

Hello,

It seems that you have different positioning settings in each responsive version. Please double check this and if required “clone” your Positioning settings from version 1 to the other versions:

menu positioning settings

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Paul
Email Subject: Older version of Server-Side Menus API detected
Support Case Month: June 2013

Just updated AllWebMenus 5 from build 900 to 910. When starting the program a message box appears with Warning: Older version of Server-Side Menus API detected.

It instructs me to download and install the latest version from the link provided. When I click the link and look for download information it tells me the following:

Download link: Not needed, this version of the Add-in is pre-installed in AllWebMenus Build #888 or above.

How do I correct this?

Reply From: Likno Customer Support

Hello Paul,

Please, uninstall AllWebMenus Pro and then reinstall it. This should solve the problem.

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Paul

I tried what you suggested and that worked. Thanks for your help.

Sincerely,

Paul

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Email Subject: AllWebMenus
Support Case Month: May 2013

Just upgraded to 5.3 Build 908 every time we open all web menus we get a message saying incompatible version of Server-Side API is installed, where do we get the latest version,

Reply From: Likno Customer Support

Hello,

This sounds as if the Server-Side API dll was not properly removed, possibly because it was locked by windows.

Please try uninstalling AllWebMenus and then installing again. Let me know if this fixed the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Hello Kostas,

Your suggestion fixed my problem.

Thank you.

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Lisa
Email Subject: Need to delete new build
Support Case Month: February 2013

I have  a newer build on my site and now I can’t use the menu.

Can you tell me how to get my software to work again.

It says my latest build should be: v5.3 build 898

and I have 904  on my computer.

Thanks,
Lisa

Reply From: Likno Customer Support

Dear Lisa,

If you want to go back to an older version, then just uninstall AllWebMenus and then download and install the version you want from your User Area account.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: updating menu to Windows 7
Support Case Month: April 2013

I have a new computer using Windows 7 (64-bit) and have discovered that the menus I have designed using AllWebMenus PRO v. 3.1 are not functioning any more.I am not an experienced webmaster at all and would like to "reactivate" my menus in the simplest possible way so that they can work properly on the latest Windows versions.I am willing to upgrade my AllWebMenus PRO version but the key issue for me is the simplicity in getting the menus recompiled so they can work with new Windows.
Thanks and best regards

Reply From: Likno Customer Support

Hello,

If you have the old menu projects, it should be a fairly easy procedure.

You need to login to your Likno User Area account, upgrade to the latest AllWebMenus version, compile your menus with this and upload the new files.

Please let me know if you find any difficulties.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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