Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Different results in IE browsers
Support Case Month: March 2012

I have just started using your software, so I am very new. I used the Web Modal Window builder to create a popup window. I am very pleased with the results. However, I noticed that in Internet Explorer on some computers it has strange effects. On some computers the popup will appear, but then it won't go away; not with the escape key, with clicking the close button or by clicking outside the window. On other computers it opens the popup HTML in a new window. Is there something I am missing? Any help would be appreciated. I haven't noticed any similarities except that the problems exist in Internet Explorer. I have used versions 7, 8 and 9 on Windows XP and 7. Firefox seems to have no problem. Neither does Chrome.

Related URL: http://www.sommervilleconsulting.com/customers/bjccpc/

Reply From: Likno Customer Support

Hello,

It seems that the problem originates from the menu you have. Specifically, this menu uses a very old version of jQuery, which produces JavaScript errors in IE and in turn blocks the correct execution of our own library (which uses a newer version of jQuery).

Please check your page and try changing this:

<script type="text/javascript" 
src="
http://ajax.googleapis.com/ajax/libs/jquery/1.3.2/jquery.min.js">
</script>
Into this:
<script type="text/javascript" 
src="
http://ajax.googleapis.com/ajax/libs/jquery/1.6.2/jquery.min.js">
</script>

Let me know if this fixed the problem. Also note that in IE you may need to delete the

“Temporary Internet Files” before you see the changes.

Regards,

Kostas

Likno Customer Support

www.likno.com

Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

Tags: , , , , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu not displaying correctly on some PCs
Support Case Month: March 2012

Hi,

I am using the relative to an image positioning mode for a menu and it displays correctly for most browsers and computers.  However, there have been some PCs using Internet Explorer where the menu is shifted or displays incorrectly.  I am in the process of getting more information on which versions of IE are showing the issue.  I am using AllWebMenus Pro 5 version 5.3.  Can you let me know what additional info you would need to help me resolve this issue?

Thanks

Reply From: Likno Customer Support

Hello,

I have checked your page and verified the problem. I have forwarded this case to our developers for further consideration and believe that they will release a fix for this within the next couple of days. I will let you know as soon as I have more news.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Likno Customer Support

Hello again,

We have just uploaded the new build (888.2) which fixes the positioning issue.

Please download it and recompile your menus.

Let me know if the problem is fixed.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , ,

 

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Julia
Initial Email Subject: Menu not displaying when I view web pages
Support Case Month: April 2012

Hello,
I've used AWM for years without incident at home. I just installed AWM pro today on my work computer, but for some strange reason, I cannot get any menus to work. They preview fine while building them, but after compiling and attaching to my web pages, they don't work.
I designed my pages using dreamweaver CS5. I confirmed all my awm files are in the proper place - including the .js, and the awmdata folder.
The following code also appears in the body tag:

<!-- DO NOT MOVE! The following AllWebMenus linking code section must always be placed right AFTER the BODY tag-->
<!-- ******** BEGIN ALLWEBMENUS CODE FOR menu_side ******** -->

<script type=\"text/javascript\">var MenuLinkedBy=\"AllWebMenus [4]\",awmMenuName=\"menu_side\",awmBN=\"888\";</script><script charset=\"UTF-8\" src=\"menu_side.js\" type=\"text/javascript\"></script><script type=\"text/javascript\">awmBuildMenu();</script>

<!-- ******** END ALLWEBMENUS CODE FOR menu_side ******** -->


I tried to view it in ie8 and google chrome 18.0.1025.151 m.
Any idea why it's not working? I tried to compile & link several of your menu samples and none are displaying for some strange reason.
Thanks!

Reply From: Likno Customer Support

Hello,

Did you Link the menu to your pages after you compiled? Did you also upload the linked pages?

I am asking because I checked the URL you sent me and I did not see any AllWebMenus code there.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Julia

Hi,

Thanks for getting back to me. Actually, I included that URL only because your form required I enter one. I’m actually working offline on my laptop. All files are there… so I’m perplexed as to why it’s not working. I have zipped my site for you to see.

Let me know if you can offer any insight.

Best,

Julia

Reply From: Likno Customer Support

Dear Julia,

It seems that you set your menu to be positioned “Relative to Element”, but you did not add the appropriate Element Anchor ID to your page.

Please try adding the following to wherever the menu should appear in your page:

id="awmAnchor-menu_side"

For example, you can change the following line:

<td width="11" height="16" valign="bottom"><img src="images/corner_right_top.png" width="11" height="16" alt="shadow" /></td>

Into this:

<td id="awmAnchor-menu_side" width="11" height="16" valign="bottom"><img src="images/corner_right_top.png" width="11" height="16" alt="shadow" /></td>

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

 

Tags: , , , , , , , , , , , , , , , , , , , ,

 


© 2009-2013 Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows