Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Todd
Initial Email Subject:  Web Accordion Display Issue
Support Case Month: September 2013

Greetings!  I have a problem with Web Accordion.  The issue is demonstrated on the following page:  {URL REMOVED}.  I am seeking your assistance to know if this is a bug vs. something that I’m doing by somehow badly coding.

Walking past a co-worker's desk (using XP and IE 8), it would appear that:

1. An HTML bullet within an accordion pane appears to have become its own pane, and has replaced the separator (below in #2)

2. The separator that was between the 3rd and 4th pane has disappeared.

Using saucelabs.com, I was able to look at this page with different browsers and was able to confirm the issue first-hand.  I was not able to view this issue at my desk using Windows 7 with both Chrome 29.0.1547.76 m and IE 10.0.9200.16686

This is how it is supposed to look:
jquery accordion preview

Instead, the Web Accordion looks like this:

faulty jquery accordion preview

Thank you for your help!
Todd

Reply From: Likno Customer Support

Hello Todd,

Well, this happens because you have some extra </li> that you don’t need and as Internet Explorer is more strict in rendering content you see that problem there.

In order to correct that, you need to remove the 2 </li> shown in the screenshot below. Then, recompile your project and re-upload the produced files.

remove wrong code

Let me know if you need more information.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Todd

Awesome!  Thank you so much.  Can’t believe that overlooked that.  Have a great weekend!
Todd

 

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Knowledge Base support case for AllWebMenus, Likno Web Tabs Builder, Likno Web Scroller Builder, Likno Web Accordion Builder, Likno Web Tooltips Builder, Likno Web Modal Windows Builder, Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
Raul
Initial Email Subject: Question about Mac installation
Support Case Month: July 2012

my question is if sometime you will make your apps for mac os in a native way inter using a virtual windows?

thanks

Reply From: Likno Customer Support

Hello Raul,

Thank you for your email.

Unfortunately the installation file is available only for Windows.

However, our MAC customers use third-party software for emulation, without any problems reported so far.

Here are all your options to run Windows applications on an Intel-powered Mac:

http://www.macwindows.com/winintelmac.html#2a

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, Likno Drop-Down Menu Trees, Likno Web Accordion Builder, Likno Web Modal Windows Builder, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Brian
Initial Email Subject: This web page has been blocked by BitDefender Antivirus
Support Case Month: October 2012

Hi, I have been a user for many years (and have also had Bit Defender for many years) and have never run into this issue when trying to download the latest version.

Is there a virus issue with the latest version? If you are sure there is not how can I download it?

BitDefender 2011

This web page has been blocked by BitDefender Antivirus Real-time Protection!

The web page blocked by BitDefender included objects that were either infected or likely to be infected with a virus. Your system has NOT been infected.

Reply From: Likno Customer Support

Hello,

This is definitely a false-positive as we always double-check our products with multiple antivirus products and we also submit them online to some of the most known companies (such as Symantec), so I can assure you that our files are clean. It has happened in the past however (although rarely) that an antivirus (especially free ones) has produced an alert on their heuristics scan. Note that this is not when the antivirus claims it found a virus, but when it claims that the file is “suspicious” and *may* have a virus. This is usually due to the anti-crack software we use to stop software piracy, as it is sometimes hard even for the antivirus to scan through our code.

In any case, I again assure you that our files are 100% safe. You can also check the latest online scan in virus total here:

https://www.virustotal.com/file
/e51f833947ca6106b30466feb78f1b09eee28c81ed2abd50de72f01e1d0d3650/analysis/1349250522/

The solution in this case is to either add the installer into your antivirus “white-list”, or to temporarily disable your antivirus during the AllWebMenus installation.

Let me know if you run into any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Brian,

I just downloaded BitDefender 2013 in order to test it and see what the problem is. I found that only when clicking on the first mirror download I get this message (everything else works fine):

Bitdifender error

If this is also what you get, then you can simply go around it by selecting the “take me there anyway” link. You can also click on the “+” button (top-left) in order to do a detailed search which shows that the page is indeed trusted!  (I really do not understand why they block our page then…)

Anyway, this is mostly to let you know that we are looking into this issue with more detail and are still trying to contact BitDefender (but they do not respond) regarding their bug.

We will let you know as soon as we have a definite answer from them.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brian

Thank you for following up on this.
I was able to download through the bottom mirror site.
Keep up the great work and support!
Brian

 

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Knowledge Base support case for AllWebMenus, Likno Drop-Down Menu Trees, Likno Web Accordion Builder, Likno Web Modal Windows Builder, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Tony
Initial Email Subject: Questions from England
Support Case Month: October 2012

Hello again Likno...
You impressed me with your help when I was testing your products for my clients.
I have just downloaded & installed the following products for testing & purchasing for my own use...
1 - Likno Drop-Down Menu Trees
2 - Likno Web Accordion Builder
3 - Likno Web Modal Windows Builder
4 - Likno Web Scroller Builder
5 - Likno Web Tabs Builder
5 - Likno Web Tooltips Builder
I have been a developer since 1978 BUT my 72 year old head now makes many mistakes<g> so I would appreciate your help.
I will be using the latest version of WordPress for Windows...
A - Which of your 6 products listed can I use with a database?
B - Which of your 6 products listed can I use use with WordPress?
C - What would be my purchase price for your 6 products?
I look forward to your comments
Regards
from Tony

Reply From: Likno Customer Support

Dear Tony,

First of all, you should know that our “flagship” product which is the menu-builder, is AllWebMenus and not Likno Drop-Down Menu Trees.

This has the most plugins/addins, it can work with server-side code, with database, with just about everything.

Regarding the rest of the products, the five “builders” can all load their content from the page from either a UL/LI list or from specified DIVs. As such if you can use server-side code (PHP/ASP) to “write” the required content into your page you can then use our builders to transform it.

Regarding WordPress, all of our products can work with it, but Accordion & Tabs also have specific plugins that make the linking easier. For the rest you just need to copy-paste the Linking Code and upload your Compiled files manually.

Regarding the pricing, all the builders come in 3-Domains and Unlimited-Domains flavor, so you need to be more specific as to what you want. In any case, you can check our pricing yourself by creating your desired bundle in our purchase page:

http://www.likno.com/awmregister.php

(note: the above page assumes that you want AllWebMenus too)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Hello, we have released a new version of Likno Web Accordion Builder: Version 2.0 build #216.

Check out What's New:

- Added support for ULLI & DIVs in Drupal plugin.

- Several minor interface improvements.

- Fixed a case where not having the Positioning Element in the page would cause a JS error.

- Fixed some minor CMS-related CSS issues.

Download the new version at http://www.likno.com/jquery-accordion/download.php

 

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