Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Linda
Initial Email Subject: Background colour
Support Case Month: March 2013

I have tried numerous ways to get the pale blue of the menu to display as white.  It is white in the preview pane in the software.
The blue though similar to the background is not the same hex code.  I would appreciate a quick response as I have wasted 2 hours on this and must show it to someone in a few hours.
Thanks,
Linda

Reply From: Likno Customer Support

Dear Linda,

This is caused by the following code in your page, which forces all <td> elements (including those of the menu) to have this background color:

background color CSS property

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Mary
Initial Email Subject: New computer, cannot access menu build from previous computer
Support Case Month: March 2013

Hello,

I am using AllWebMenus on a website. I just started using a new computer, have downloaded the newest buld for AllWebMenus on this computer.. i copied all the website files for the website onto the  new computer.. I am unable to access the AllWebMenus menu currently used on the page.. I have tried ftp'ing the menu from the online site to my local drive to no avail... what am i missing? 

Thanks for your continued support.. you guys are great! 

Mary

Reply From: Likno Customer Support

You do not need to download the compiled files from online, you actually need to find the .awm project that is on your PC and open the menu in AllWebMenus, then re-compile the menu for the new website.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Cannot remove older menu
Support Case Month: March 2013

How can I remove an older menu from a Frontpage website? Is there an easier way than deleting the folder and code? I tried to do that but for some reason the old menu still shows up. (The URL is the live site that is on, i'm working on the site through Frontpage on my hd) Is there an easier way to remove the old menu?

Reply From: Likno Customer Support

Hello,

If you added the menu using the FrontPage add-in, the easiest way to take it off is again through the add-in. Just choose the “Delete Menu” option.

If you added the menu Linking Code manually, then I am afraid that you also have to remove it manually.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Pam
Initial Email Subject: MENUS ON INDEX PAGE DON'T SHOW UP ANYMORE
Support Case Month: March 2013

Hi,

I hope you can help.  Yesterday my menu on the index/home page of our website stopped being visible.  it is visible on all other pages.  This is using Internet Explorer  with various Windows Versions. 
I have been told you can see it using Firefox and Chrome and with Windows 8 and Internet IE 10.
Are you aware of any updates that Windows did in the last few days that would have affected your menus? 
I have reuploaded and replace the files, but if you look at the code, the files are fine and in my design software it is fine. 
I'm stumped and don't know what to do.  Can you check it out for me.

Thanks,
Pam

Reply From: Likno Customer Support

Dear Pam,

I did some tests and I was finally able to see the problem in IE7 in XP (but only there – all other versions of IE worked fine).

I noticed three things that may cause this issue:

1) You have two menus linked into this page, one of which is not used at all (its files do not exist online). Please remove the unused code as it can be causing issues:

remove unused menu code

2) The Linking Code is within other page elements and at the bottom of the page. It is best to always have the Linking Code at the top of the page, exactly after the <body> tag.

3) Your menu is compiled with an older version. Recompiling with a newer version may also fix the problem. Make sure that you upload both the “menu.js” and the “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pam

THANK YOU, THANK YOU, THANK YOU!

I got rid of the duplicate menu entry and that fixed the problem. 

Strange that it wasn't a problem before this week, as I didn't change anything, but there were a number of windows updates, so perhaps that affected the page in the root directory.

Pam

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Hello, we have released a new version of AllWebMenus Pro: Version 5.3 build #908.

Check out What's New

- 10 new Themes and 2 new Examples added to the installation.

- Fixed an issue where the application could crash if CTRL-N was being hit repeatedly very fast.

- Fixed some minor issues.

All features here: http://www.likno.com/allwebmenusinfo.html

Download the new version here: http://www.likno.com/download.html

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Likno Software - www.likno.com
Create any kind of javascript menu (CSS menu/drop-down menu/sliding menu), web tree, button, tab, modal, tooltip, accordion, scroller, design for your websites!

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