Knowledge Base support case for Likno Web Scroller (jQuery Slider) Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Problem with AWM Pro responsiveness
Support Case Month: February 2014

Hi,

I have installed an AWM menu on the home page of {URL REMOVED} and I have set 4 versions of the menu to suit different devices by setting the various width limits.

It looks pretty good in two of the versions, but the menu keeps going away as a change the viewport width.
It was working well before I upgraded to the latest AWM build #928.

Please investigate and advise.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

Could you tell me in what browser do you experience this issue?

I tried in Chrome, Firefox and IE10 and the menus seem to work well in all versions.

Is it possible to send me a screenshot to help me understand the issue better?

Also, please export and send me your project file, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project 

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

The problem occurs in all browsers - Firefox, IE, and Chrome.

The menu will appear in the browser when I open it on the desktop. However, when I change the width of the browser, it will disappear until I change the width some more and then it will reappear. There seems to be a gap where ver.2 should be and ver. 4 does not appear at all, no matter how narrow I make the window.

I have included two screenshots of the home page in the Firefox "Responsive Design View where you can see the difference from view1 at 1003px width and view2 at 999px width.

Thanks,
John

Reply From: Likno Customer Support

Hello John,

This happens because you have positioned menu versions 2 and 4 relative to an element with ID="ProductPanelMenu3 "

menu positioning settings

But there is no such an element in your page, thus the menu cannot be displayed.

page source code

Please, either insert that element in your pages or change the menu positioning in menu versions 2 and 4 relative to an element that exist in your page.

Please, let me know if you need further help.

Kind Regards,

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: John

Hi Aggelos,

That worked great. Didn't realize I had to do that.

Thanks,
John

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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.


Initial Email From:
Jason
Initial Email Subject: Menu item spacing 
Support Case Month: April 2014

Is there a way to control the width of each menu item individually? I want the longer items to be wider and smaller to be less wide. The padding would be the same and the space between the items would be the same only the width of each item would change. Right now the width of the largest item is the same as the smallest. For example:

As it is now:trailer movie Inferno

{   LONGER ITEM SIZE   }    {       SMALLER ITEM       }    {           TINY           }

What I want to do:

{   LONGER ITEM SIZE   }    {   SMALLER ITEM   }    {   TINY   }

Thanks,
Jason

Reply From: Likno Customer Support

Hello Jason,

Just uncheck this option and you will have exactly what you want! Smile

menu uniform items

Kind Regards,

Aris 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for Likno Web Modal Windows, abstracted and stripped of all user’s private info.


Initial Email From:
Beverly 
Initial Email Subject: Help with scroller software using likno modal windows settings - project files
Support Case Month: September 2013

Any ideas on getting the ESC key and overlay click to close the modal window when opened with a scroller? I didn't find any of the examples to had a modal window attached to them to test on the likno website or in the examples included with the scroller software.
Modal window opens fine, is customized just as expected from modal windows project, and will close using the Close X icon/text in the upper right hand corner, just can't close the modal window via clicking on the overlay or the esc button.

Reply From: Likno Customer Support

Hello Beverly,

The modal window closes when i click ESC, when I click on overlay area and also when I click the close button. Tested in all browsers. I guess you get confused on overlay as your modal window is big enough and the overlay is just a small, so you might have confused it with the space right after the form, but this is part of your modal content, not the overlay area, that's why clicking there do nothing. (see the attached screenshot to see the overlay area according to your modal window).

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Beverly

Got it & it makes sense - is there any way to decrease the overlay colored area inside the content window that doesn't close with click/esc &/or increase the modal overlay colored area that does close with click/overlay? I think if I was confused other users might be too. Still not sure why esc quits working to close window after clicking in the modal colored area inside the content window, seems like esc should always work.

Reply From: Likno Customer Support

Hello Beverly,

I would recommend you to use width/height values that fit your design (maybe something around 350px width).

You have set specific values for each of your modal windows and you have set the width/height to 100%, so it tries to fit in the whole window.
In order to correct that, go to each modal window and set those values to specific pixels. (see the attached screenshot).

Let me know if you need more information.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Beverly

This makes perfect sense, thanks again for all your great technical support (it is one reason I purchase your software, unlike other companies, you actually respond).

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