Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Mike
Initial Email Subject: Allwebmenus
Support Case Month: November 2012

I have been trying the preview version of IE10 on win7 - the font size seems to be bigger which forces longer menu items to split onto 2 lines, in Firefox and Chrome they are on 1 line. do you know if this will be corrected for the release ?

cheers .. Mike

Reply From: Likno Customer Support

Dear Mike,

I saw this issue even in IE9 in win7. This happens when the IE browser drops into "quirks mode" which is essentially IE5.5 mode.

And this happens because you do not have a valid DOCTYPE in your page.

Please try changing this:

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 3.2 Final//EN"> <html><head>

With the default HTML5 DOCTYPE definition: 

<!DOCTYPE html>
<html><head>

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mike

thanks Kostas problem solved.

I remember now - using a 3.2 Doctype was the only way I could get my old version of Allwebmenus working with IE8 / 9, 848 I think.

cheers .. Mike

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bob
Initial Email Subject: Cannot get modal window to work. Really
Support Case Month: June 2012

I have gotten one modal window project to work fine. It did take some work, though.

This one simply will not.

Using a sample modal Window.  Compile. Link. Click the link on the created page in a browser and a new window opens but not the modal window. Will not work locally or at at the qualified host.

I love your products but this one stumps me! Thank you for any ideas!!!

Related URL: http://www.strasserwood.com/test-modal.html

Reply From: Likno Customer Support

Hello,

I checked your test page and it seems that the Linking Code has the wrong path!

It points to a URL that gives a “page not found” error, hence the modal library is never loaded and the link does not work.

Please check the “src” path in the Linking Code and make sure it points to where the uploaded files really are.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Bob

Thank you. Figured it out. Had to do with my directory naming in Win 7. Funny but I guess Modal Windows could not work its way around "#" or spaces in my folder names.  Others seem to.

 

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Richard
Initial Email Subject: AWM unable to find installation
Support Case Month: August 2012

Have just upgraded to a new computer WIN 7 32 bit. And upgraded Dreamweaver to CS6. I installed AWM version 5.3 build 870 (which is what I had from before) and dreamweaver extension for CS6.

When I open Dreamweaver to Birds Eye the AWM tool bar appears as before and the menu locator is where i used to be.

But when I select edit in AWM I get a message that it cannot locate AWM and to install it.

It is installed programs and features in the Control Panel and I see it in the tree of web pages in Dreamweaver. When I point AWM in the tree it tells me "cannot find."

If I double click the instance it opens up into edit mode.

How do I need to link it up or do I need to link it up -- can i just double click to edit it??

Richard

Related URL: http://www.birdseyeviewbelize.com

Reply From: Likno Customer Support

Dear Richard,

This happens because CS6 is newer than the AWM version you are using and it was not supported. CS6 was first supported in AWM build 890.

I see that you do have an active Update Plan in one of your licenses, so all you need to do is to download the latest AWM version here:

http://www.likno.com/download.html

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Modal windows no longer work as expected
Support Case Month: August 2012

Hello,

I had to install all of your software on to my new Win 7 64bit system during the last week.  I have only today started using it and have found a big problem.

Prior to moving to 64 bit the modal windows in the Absent Friends section worked perfectly (On the website) so I am pretty sure it’s something to do with the most recent build of modal windows. I have attached the project file. So, today I added a new person "Jock Forsyth" and compiled as usual and exported to the web site. 
click to open the modal window
What is supposed to happen is: the user clicks a link which is on a page contained inside a frame. The modal window then appears in the expected place and all is well.

What happens now is: the modal window does not appear. Instead a new Tab appears containing the page that was in the frame on the original Tab. In this new tab all you get is the page that called the modal window. The modal window does not appear until you click the link in the new Tab. To see this happen please go here :  http://www.the-kellys.co.uk/narpo/absentfriends_web.html and then select "F" on the left hand side and then choose "Fitchet, Bernard" the modal window is called by clicking the "here" option as per the picture.
The modal project has not been altered EXCEPT for the addition of the Jock Forsyth part.  I have just spent the last hour on this and can’t see anything wrong!!

Best Wishes, John

Reply From: Likno Customer Support

Dear John,

I checked your site and found the error. It was a conflict between frames and a new feature we added for removing the scrollbar while the modal is open.

I have fixed this now and will upload a new Modal release later today. I’ll let you know as soon as this is online.

code to be changed

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear John,

The fixed version (250.3) is now online. Please let me know if everything is ok.

http://www.likno.com/jquery-modal-windows/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: John

Hello,

Modal Windows now looks good. New code uploaded to site which is functioning well.

Best Wishes, John

 

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