Knowledge Base support case for Likno Web Modal Windows Builder, Likno Web Scroller Builder, Likno Web Accordions Builder, Likno Web Tooltips Builder, Likno Web Tabs Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Likno Builders fail to start
Support Case Month: December 2013

Hello,

I am trying to install the Likno Builders in my new Windows 8 64bit PC and although it says that installation was successful, the applications fail to load.

When I try to install the  Likno Builders, it asks me to install the Microsoft .Net Framework 3.5. I let this installation begin, but I always get an error 0x800F906 and I cannot install the required Framework.

What can I do?

Robert

Reply From: Likno Customer Support

Hello Robert,

The most possible is that you try to install Microsoft .Net Framework 3.5 in a PC which is connected to a domain. This would stop you from downloading the necessary files due to the group policy rights.

Please, read the following Microsoft help http://support.microsoft.com/kb/2734782 and follow the steps on Method 2: Configure the Group Policy setting

or you may want to see the steps here:

To configure the Group Policy setting, follow these steps:

  1. Start the Local Group Policy Editor or Group Policy Management Console.
    Windows 8 and Windows Server 2012: Point to the upper-right corner of the screen, click Search, type group policy, click Settings, and then click Edit group policy.

    Start Group Policy in Windows 8

    Windows 8.1 and Windows Server 2012 R2: Point to the upper-right corner of the screen, click Search, type group policy, and then click Edit group policy.

    Open group policy in Windows 8.1

  2. Expand Computer Configuration, expand Administrative Templates, and then select System. The screen shot for this step is listed below.

    The screen shot for this step

  3. Open the Specify settings for optional component installation and component repair Group Policy setting, and then select Enabled. The screen shot for this step is listed below.

    The screen shot for this step

  4. If you want to specify an alternative source file, in the Alternate source file path box, specify a fully qualified path of a shared folder that contains the contents of the \sources\sxs folder from the installation media.

    Example of a shared folder path: \\server_name\share\Win8sxs

    Or, specify a WIM file. To specify a WIM file as an alternative source file location, add the prefix WIM: to the path, and then add the index of the image that you want to use in the WIM file as a suffix.

    Example of a WMI file path: WIM:\\server_name\share\install.wim:3
    Note In this example, 3 represents the index of the image in which the feature files are found.

  5. If it is applicable to do this, select the Contact Windows Update directly to download repair content instead of Windows Server Update Services (WSUS) check box.
  6. Tap or click OK.
  7. At an elevated command prompt, type the following command, and then press Enter to apply the policy immediately:

    gpupdate /force

  8. Restart your PC.

  9. Then, run the Likno Builders installers, this time when you are prompted to install Microsoft .Net Framework 3.5 you will be able to successfully install it, so you won't have any problem with the Likno Builders.

Let me know how that worked for you.

Thank you!

Kind Regards, 
Aggelos Tsakonas 
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Hello Aggelos,

Indeed my computer is in a network, so it is connected to a Domain.

Doing the above steps it solved my issue. Everything is fine.

Thank you,
Robert

 

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jeff
Initial Email Subject: Menus aren't visible
Support Case Month: March 2013

Bought a new computer with Win 8 I can't see the menu when I go to the webpage however I see it with laptop with Win 7 and other desktop with Vista Allwebmenus v4.2 build 664 is installed.

Reply From: Likno Customer Support

Hello Jeff,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view and manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get menu activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Jeff

Do I need to rebuild or simply compile with the new software?

Reply From: Likno Customer Support

You just need to open your existing projects, compile them with the new version and upload the new compiled files (“menu.js” and “awmdata” folder).

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

 

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Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Stephen
Initial Email Subject: issue
Support Case Month: November 2012

I have issue with modal windows builder software was installed on pc before, i updated to windows 8 ,now, i can't activate modal windows builder. Don't know why the installation id changed when i am installed it on a pc it was already installed on .

Reply From: Likno Customer Support

Hello,

If you changed the windows you had installed, then it is possible that the Installation ID will change.

If it did, then you need to get a new Activation Code from your User Area account. Please login and get a new Activation Code now using your new Installation ID.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Barry
Initial Email Subject: Menu Displays when opened from drive fails on Site
Support Case Month: October 2012

Hello

Menu displays on localhost but it doesn't online.

Related URL: http://dr.volcorp.org/Default.html

Reply From: Likno Customer Support

Hello,

I just visited your site and I do see the menu! Did you fix it in the meantime?

If not can you please send me:

1) a screenshot of what you see

2) a screenshot of the “About” box of your browser

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

IE8 Error

IE8 Blank

IE9 Blank

Safari Works.

Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Oops, sorry, I checked with Firefox & Chrome...

Indeed there is a problem in IE and it seems to be originating because of an open <script> in the header. Specifically this line:

<image001.png>

is not properly parsed (as the page is “html” and not “asp”), hence the tag remains open. If you remove (or fix) this line everything will work.

I believe you can also set your server to parse html files as if they were asp.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Dear Barry,

I just checked your site again and I do see the roll-over effect in all browsers:

<image001.png>

Are you sure you still have this problem in IE? Did you delete your “Temporary Internet Files”?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

its something specific on the two test boxes I have.

I tested in windows 8 metro and non metro on another box and it worked.

I cleared the history and cache etc.

Thanks,

Barry

Reply From: Likno Customer Support

Dear Barry,

Is it possible that you have changed a specific IE setting that affects this, however I could not possibly guess which one.

I believe the best chance in troubleshooting this is to compare the IE Settings registry from your test-box with that of a machine where it works.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Lawrence
Initial Email Subject: Internet Explorer 10 Issue
Support Case Month: December 2012

There is a compatibility problem with Internet Explorer Version 10. I have version 10.0.9200.16384 and I am using Windows 8 64bit version.

This is how I see the menu in IE 10:

http://www.definingelegance.com/test/explorer-problem.jpg

The menu has become crunched. Please examine my site in an older or different browser.

Please fix this issue and advise me.

Thank you,
Lawrence

Reply From: Likno Customer Support

Hello Lawrence,

We just uploaded a new minor version online with some fixes, please re-download from here, install it and recompile your menu:

http://www.likno.com/download.html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Lawrence

Hi,
It works! Thank you for the quick response.
Lawrence

 

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