Likno Blog – Drop-Down Menus, Javascript Menus, CSS Menus, jQuery Scrollers/Sliders, Modal Windows

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Jeff
Initial Email Subject: Menus aren't visible
Support Case Month: March 2013

Bought a new computer with Win 8 I can't see the menu when I go to the webpage however I see it with laptop with Win 7 and other desktop with Vista Allwebmenus v4.2 build 664 is installed.

Reply From: Likno Customer Support

Hello Jeff,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Jeff

Do I need to rebuild or simply compile with the new software?

Reply From: Likno Customer Support

You just need to open your existing projects, compile them with the new version and upload the new compiled files (“menu.js” and “awmdata” folder).

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.

Initial Email From: Stephen
Initial Email Subject: issue
Support Case Month: November 2012

I have issue with modal windows builder software was installed on pc before, i updated to windows 8 ,now, i can't activate modal windows builder. Don't know why the installation id changed when i am installed it on a pc it was already installed on .

Reply From: Likno Customer Support

Hello,

If you changed the windows you had installed, then it is possible that the Installation ID will change.

If it did, then you need to get a new Activation Code from your User Area account. Please login and get a new Activation Code now using your new Installation ID.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Barry
Initial Email Subject: Menu Displays when opened from drive fails on Site
Support Case Month: October 2012

Hello

Menu displays on localhost but it doesn't online.

Related URL: http://dr.volcorp.org/Default.html

Reply From: Likno Customer Support

Hello,

I just visited your site and I do see the menu! Did you fix it in the meantime?

If not can you please send me:

1) a screenshot of what you see

2) a screenshot of the “About” box of your browser

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

IE8 Error

IE8 Blank

IE9 Blank

Safari Works.

Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Oops, sorry, I checked with Firefox & Chrome...

Indeed there is a problem in IE and it seems to be originating because of an open <script> in the header. Specifically this line:

<image001.png>

is not properly parsed (as the page is “html” and not “asp”), hence the tag remains open. If you remove (or fix) this line everything will work.

I believe you can also set your server to parse html files as if they were asp.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

You are correct I removed that and the menus show up.

However only on Safari the Roll Over works and the IE machines the mouse rollover does not work.

When I click I get the color change which is the same effect I set for roll over and click.

Barry

Reply From: Likno Customer Support

Dear Barry,

I just checked your site again and I do see the roll-over effect in all browsers:

<image001.png>

Are you sure you still have this problem in IE? Did you delete your “Temporary Internet Files”?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Barry

its something specific on the two test boxes I have.

I tested in windows 8 metro and non metro on another box and it worked.

I cleared the history and cache etc.

Thanks,

Barry

Reply From: Likno Customer Support

Dear Barry,

Is it possible that you have changed a specific IE setting that affects this, however I could not possibly guess which one.

I believe the best chance in troubleshooting this is to compare the IE Settings registry from your test-box with that of a machine where it works.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Lawrence
Initial Email Subject: Internet Explorer 10 Issue
Support Case Month: December 2012

There is a compatibility problem with Internet Explorer Version 10. I have version 10.0.9200.16384 and I am using Windows 8 64bit version.

This is how I see the menu in IE 10:

http://www.definingelegance.com/test/explorer-problem.jpg

The menu has become crunched. Please examine my site in an older or different browser.

Please fix this issue and advise me.

Thank you,
Lawrence

Reply From: Likno Customer Support

Hello Lawrence,

We just uploaded a new minor version online with some fixes, please re-download from here, install it and recompile your menu:

http://www.likno.com/download.html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Lawrence

Hi,
It works! Thank you for the quick response.
Lawrence

Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From: Kirk
Initial Email Subject: Error when attempting to export jpg/png/gif in Likno Web Button Maker
Support Case Month: October 2012

I am attempting to export a button graphic (jpg/png/gif) that I have created and continue to get the following error:

Error(LT:-14) while exporting file C:\\Users\\.....\\W.jpg

This error happens for each of the formats.  I have attempted to find information relating to this error on your site, to no avail.

I have just recently installed Windows 8 Pro as my OS and this is the first time I have attempted to export a graphic from LWBM so that may be the issue.  I don't have any problem saving the file in *.wbm format.

Thank you in advance for your assistance in resolving this issue,

Kirk

Reply From: Likno Customer Support

Dear Kirk,

Can you please confirm that you are trying to save in a folder where you have write privileges?

It is not uncommon for users in windows 7+ to mix-up the folders and try to write something into a different user where they do not have access rights.

For example the last user had an old user named “john”:

C:\Users\john\...

And the new user was “JohnD”:

C:\Users\JohnD\...

When trying to export in “john” from his new windows 7 system, it was not working because he was logged in as “JohnD”.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Kirk

Hi,

It never occurred to me that when I installed Windows 8, my user directory name was changed and, obviously, I didn’t double check the file name path in the export window.

Thank you for your quick response,

Kirk