Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
David
Initial Email Subject: Accordion pane height 
Support Case Month: February 2014

I have an accordion in the sidebar of this page.  Can you please tell me how I can get the panes to open completed for all the headers.  For 2 of the headers the pane does not open completely and inserts a scroll bar on the right.

Thank you

Reply From: Likno Customer Support

Hello David,

Hmmm…I think that you have zoomed out your page. Please, go to Chrome Menu -> Zoom and set it back to 100%

Google Chrome zoom-in

Then, it should be fine:

Google Chrome zoom

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: David

I uninstalled and reinstalled Chrome – that fixed it – must have been a bug.

Thanks for your help.

David

Reply From: Likno Customer Support

Hello David,

Thank you for your feedback and glad to see its working now Smile

Have a nice week!

Kind Regards

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Michael
Initial Email Subject: Separator not consistently showing
Support Case Month: February 2013

Need help with the separator not showing consistently in IE9. Site is {URL REMOVED}  There should be a separator between each menu item however in IE9 running compatibility mode the first 4 menu items do not show a separator between them however the separator shows for the remainder of the items. In Firefox 18.0.2 and Chrome (can’t find version but I just updated it to current) the menu and separators appear as they should.

And if IE9 isn’t in compatibility mode then the menu doesn’t show at all.

Suggestions?

BTW, I plan on upgrading to the current version of AWM in the next week or two. In the meantime I have to use build #830 which I know as msome limitations

Thanks for the help

Michael

Reply From: Likno Customer Support

Dear Michael,

The menu does not appear in IE9 exactly because the AllWebMenus version you are using is very old.

However, I tried to view the problem with the separator, and everything looked fine in my IE9 in Compatibility mode. Is it possible that you are also seeing things in a zoom state? If so, then it is not uncommon for IE9 to create rounding errors and miss-out on 1px lines. (This is not really related to our menu though, but to the bad IE9 zooming.)

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Craig
Initial Email Subject: Rendering
Support Case Month: October 2012

Menu sometimes has gaps and distorted render on the right hand side.

Happens when you increase or decrease the view in the browser, happens in all browsers, Chrome, Firefox, IE, Safari

Related URL: http://www.fitting-services.co.uk/

Reply From: Likno Customer Support

Hello,

I assume that you refer to the “zoom” feature of those browsers. I am afraid that this is not something we can control as it is strictly a browser issue.

We are aware of the fact that “zoom” in most browsers is not 100% accurate, but unfortunately there is nothing we can do about it nor any way to work around it.

Thank you for your understanding.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Craig

The drop down Menu on this site also renders properly at all zooms and in all browsers.

I have tried several potential fixes but to no avail.

If you could give me a few suggestions that would be appreciated.

Thanks

Craig

Reply From: Likno Customer Support

Dear Craig,

The menu you send me is a much simpler menu, and it still has issues with the zoom if the submenu is open when you zoom-out:

menu rendering

I guess if you use the “CSS” menu genre in AllWebMenus, where you are not allowed any customizations in the menu style and everything is based on a single UL/LI structure (as opposed to the complex floating div components used by the JavaScript menu) then the zoom should not affect the menu.

However with the JavaScript menu where everything is floating, even the smallest rounding error on the browser side can produce problems. I am afraid that there is nothing we can really do to work around this issue.

If you definitely need your menu to be zoom-able (and by deduction you need it to be generally more accessible) then you should use the CSS genre:

css menu

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Craig

Hi Kostas

The menu on the golf club page below does this if you change the browser zoom while highlighting on of the drop down boxes or areas.

The menus which your software has produced do this  even when the zoom is not being adjusted.

So as I say got any workarounds or things I can try.

If I’d wanted an unordered list CSS menu I could easily have done that myself !

Let me know thanks

Craig

Reply From: Likno Customer Support

Dear Craig,

With the AllWebMenus CSS you still get to design your menu in the application, so it is not the same as hand-coding it. Anyway, I do understand the extra hassle of copy-pasting the UL/LI code into your pages every time you need to update the menu, so I understand why you would want the JavaScript menu instead.

I am afraid however that there is really nothing we can do regarding the zoom as it is solely up to the browser to do it properly, and each browser behaves differently with respect to their accuracy. For example IE9 seems to behave perfectly across all zoom levels, while Firefox is pretty bad in the first two steps of zoom-out only and Safari gets really bad after you zoom out three levels or more. If you zoom-out the golf page in Safari for example, you will see that the whole page starts breaking apart and not only the menu.

So again we are sorry for this but there is really nothing we can do about it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Craig

Hi Kostas

No probs

Craig

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu shows "cracks"
Support Case Month: May 2012

I have a new menu that is showing 'cracks' in google chrome.  Spacing between items is zero.  Because of transparency on the sides and header/footer, I can't put a background color. 
The menu is here: http://www.focusphotography.com/recent-weddings-and-portraits/
Is this a bug that might be resolved?

Reply From: Likno Customer Support

Hello,

I checked your main menu in Chrome and it appears fine!

main menu

I did notice a problem in the “left” menu:

side menu

Is this what you refer to? If so, can you please export and send me the menu project? (use “file-> export -> to zip”)

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Hi Kostas.  Really big fan of the Likno products, by the way.  No, what I was referring to I don't see in your screen shot, but I've attached my own.  There's a space between the individual menu components that only exists in Chrome, and obviously I checked the space setting on the menu.  I wasn't sure if it was a known issue.

Reply From: Likno Customer Support

Hello again,

I tested your site in a couple more computers and I cannot see the problem I see in your screenshot! And then it occurred to me…

I believe that you see this because you are viewing the page in “zoom” mode. Please keep in mind that browsers do several “rounding errors” when they are zooming in, and it is easy to miss a pixel this way. I am afraid there is not much we can do about this.

browser zoom

Please confirm that you indeed view the page in zoom mode. If not, then please send me a screenshot of your Chrome “about box” and also tell me if you are using any plugins (and which) so that I can further investigate this.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Hi there Kostas.  Yes, you're right, it happens in zoom mode.  Here's an interesting bit of code from chrome's inspect element:

<img tabindex="-1" id="AWMEL3_4" title="" style="outline: none; border: none; position: absolute; margin: 0px; cursor: default; z-index: 1002; left: 0px; top: 0px; width: 899px; height: 82px; visibility: inherit; " src="http://focusphotography.com/menu/scripts/../libraries/dot.gif" onmouseover="this.pi.onmouseover();return true" onmouseout="this.pi.onmouseout();" onmousedown="this.pi.onmousedown();" onclick="void(0);" alt="">

a 1pixel dot.gif in the middle of the menu where the crack appears.  Does that need to be there?

Reply From: Likno Customer Support

Hello again,

The 1px “dot.gif” image exists over all the menu items (not only in the “crack” but over the whole menu), and it is required as this handles the mouse events.

It is not at all related to the problem you see.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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