Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Stephanie 
Initial Email Subject: Scroller does not work on swiping device
Support Case Month: August 2013

Hello,

I have a page with two scrollers. I compiled them selecting the specific option "Also scroll when swiping on touch device".

However, it does not scroll when I swipe my finger over it on my tablet (samsung 10.1).

I have tried the sample on your website and it works fine. I looked at the sample code on the Web Scroller Builder application, but I do not see any major difference.

I have tried to compile and display only one scroller on the page, I changed the transition options (continuous, by item...), none of this changed anything, it just does no scroll when using it on a tablet. Touching the arrows makes it scroll, but the swiping method does not. Can you see an obvious problem I could have missed?

Please, note that there is an automatic re-direction if you use a smartphone. In order to test this page, you have to be on a tablet, not a smartphone. Thank you.

Thank you for your help.

Stephane

Reply From: Likno Customer Support

Hello Stephane,

As i see you have a jquery.js in this path  {URL REMOVED}

Likno Sliders use this jquery file. This jquery file has the jQuery JavaScript Library v1.4.1

I would recommend you to update the jquery.js to jquery version 1.9.1 Make sure that all your other components work if they share the same jquery.js

Let me know how that worked.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Stephane

Thank you very much for your information.
I changed the jquery.js with the 1.9.1 and re-compiled the scrollers, just in case.
I updated all the file on the server.
However, the swiping still does not work.
Do you have other clues?

Thank you,
Stephane

Reply From: Likno Customer Support

Hello Stephane,

As i thought so, the scroller itself works as expected on touch swipe.

I would recommend you to move these lines of code:
<script type="text/javascript" src="include/jcarousel/lib/jquery-1.4.2.min.js">
</script>

Note, make sure this removal of code does not cause any problems with your jCarousel.

Then, i think your scrollers will be fine on touch swipe :)

Let me know how that worked for you.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Stephane

Thank you very much, it works perfectly.
I would have never thought of removing this old piece of code that I had completely forgotten.
You have been a great help.
Stephane

 

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