Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Vicki
Initial Email Subject: Problem Accessing Menus
Support Case Month: August 2012

I’m unable to open menus that were previously created in AllWebMenus in order to make changes.  However, the menus are still working on my school website.   What can I do to fix this problem?  Will I need to re-load the program?

Thanks for your help.

Vicki

Reply From: Likno Customer Support

Dear Vicki,

It seems that the file has been edited manually (probably by accident?) and there was a small part that was duplicated that caused the problem.

I am attaching a new file that works. Let me know if you need anything else.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Patti

As you can see I use the menu program as well as getting other schools to use it.

When we try to open the menu file in the program to edit before compiling it into the site, the computer locks up.

When I open the file you see I just get a line of text.  What am I supposed to do with that?

Reply From: Likno Customer Support

Wait… are you telling me that you cannot open the file I sent you? Your PC locks up when you open the specific file?

If so, then there is something else that is wrong. Can you please send me:

1) a screenshot of the “about box” of your AllWebMenus

2) the file I sent you, as it is after you opened it and it crashed your application

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Patti

I can open the file you sent:

wrong menu file

But I get this:

menu file error

When we try to open it from here, we lock up:

about menu box

Reply From: Likno Customer Support

This figures…

The file I sent you got blocked by your server, hence the informative text file you received instead!

I have now uploaded the file to our server so that you can directly download it. Please let me know once you have it so that I can remove it from the server.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Patti

If we were in the same room, I would definitely give you a hug!!!

THANK YOU SO MUCH    I love your program Kostas.

 

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