Knowledge Base support case for Likno Web Accordion Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Sandy
Initial Email Subject: WordPress Plug-in
Support Case Month: January 2013

Hi,

I have several of your products and have used them for years.   I had a very nice Web  Accordion installed on the front page of a customer’s site for the past 6 months.  Towards the end of December, his entire WordPress site suddenly failed.  I was able to recover it only be deleting the WordPress Plugin for the Web Accordion.  I just now, went back through the process of re-installing the WordPress plugin so I could attempt to set up the accordion again, but as soon as I installed it, WordPress crashed again.

Warning: Missing argument 2 for wpdb::prepare(), called in /home/mslater/public_html/wp-content/plugins/webaccordionbuilder-wordpress-plugin/webaccordionbuilder-wordpress.php on line 64 and defined in /home/mslater/public_html/wp-includes/wp-db.php on line 990
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/mslater/public_html/wp-includes/wp-db.php:990) in /home/mslater/public_html/wp-content/plugins/webaccordionbuilder-wordpress-plugin/webaccordionbuilder-wordpress.php on line 95

We are using current version WordPress 3.5

Please advise.

Thanks,

Sandy

Reply From: Likno Customer Support

Dear Sandy,

Thank you for letting us know about this! It seems that WordPress has changed some rules in v3.5 and this caused our plugin to stop working.

We have now uploaded a new version that should be fully compatible with WordPress 3.5. Please try this and let us know:

http://www.likno.com/jquery-accordion/wordpress-accordion.html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Sandy

THANK YOU for providing a fix...and so quickly!!!   The new plug-in is installed and everything is working.

I appreciate your quick response, and all your wonderful programs.

Thank you,
Sandy

 

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