Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: Problem when linking to pages
Support Case Month: November 2012

Hi, I recently bought a license for AllWebMenus and it really is very nice to work with. I am currently trying to incorporate the menus to a site and do have problems in getting the links to work. It does work fine when I do the preview of page but when running it under Internet Explorer 8 (and Chrome as well) and clicking on the menu, nothing happens. It seems like I do something wrong. I have a "menus" which is to be the base for each page... I have tried several forms of linking but I can not get it to work

Please find enclosed sample.

Thank you in advance for assisting in this matter.


Reply From: Likno Customer Support

Dear Clas,

I checked your pages and realized that they are going into an endless loop!

Your page, “index.html”, is actually a frameset consisting of “databmenu.html” and “databhome.html”. When you call “downloads-intro.html”, this is loaded into the top frame where “databmenu.html”, but this is also a frameset page so now your page has a top frame which has two inner-frames and a bottom frame. However the top frame is small so you only see the first inner-frame. Then if you click again you end up with three framesets of two frames each etc.

What you need to do:

1) Keep only one frameset page, “index.html”.

2) Set all your links in the menu to target “content” (that is the name you gave to your bottom frame).

3) The link should point directly to “downloads-intro_txt.html” as the “downloads-intro.html” is no longer required.

4) If you need to call “downloads-intro.html”, then make sure you target “_top” so that it loads in the whole page and not only within the frame.

link target frame

Best Regards,
Likno Customer Support
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