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HomeUpdate & Technical Support Plans

Information on Update & Technical Support Plans

Note: If you came here to upgrade AllWebMenus or renew/extend your Update & Support Plans, please enter your Likno User Area to do so.


Update Plan

Our goal has always been to release new features and critical browser-specific enhancements as soon as possible so that you always get the best possible service in the fastest time manner.

We realize, however, that our efforts to collect and implement a large number of features through a "major version release" cycle has the drawback of delaying valuable enhancements that could have been available in your software today.

This is why the new AllWebMenus version 5 introduces the free 12-month "Update Plan", allowing you to get important new features immediately without delaying for any "strategic" upgrade timing.

During the term of the 12-month Update Plan (applicable from version 5 and above) all updates will be provided to you at no additional fee, regardless whether the update is a minor or major release.

This means that your Activation Code can be applied to all builds released before the expiration date of your Update Plan, but not to new builds thereafter. Please note that your license never expires; only the "Update Plan" expires, therefore you retain the right to activate your licensed build forever.

All new releases will be posted on our website (whatsnew page) and will be made available for download through your Likno User Area. At your Likno User Area you can:

- check the status of your Update Plan
- renew/extend your Update Plan
- upgrade to version 5 if you have version 4 or older

Version4-to-Version5 Upgrade Note:
If you have purchased AllWebMenus after July 10, 2007 your license has been automatically upgraded to version 5 for free, with a free 12-month Update Plan starting from the date of your initial purchase of version 4.

If you have purchased AllWebMenus version 4 before July 10, 2007, an upgrade fee to version 5 applies which will also entitles you to a free 12-month Update Plan from the date of upgrade.

more info on upgrade fees


Technical Support Plan

Similarly to the Update Plan, we want to be able to assist you in your use of AllWebMenus through experienced and knowledgeable support agents without unnecessary delays. Research and knowledge of Javascript, CSS and cross-browser technicalities require a lot of hard-paying expertise which we want you to be able to utilize through dedicated email support.

In that respect, through the free 6-month "Technical Support Plan" we offer free technical support for the first 6 months related to your use of AllWebMenus (not for the Server-Side Menus API Add-in which has separate support policy). If you have support requests after the first 6 months, you can renew your 6-month Support Plan at $25 and we will extend our free technical support for the duration of the renewed Support Plan.

The above price of $25 offers up to 5 hours of support handling by our team cumulatively for the duration of the plan and does not cover software development or menu implementation costs.

You can manage your Technical Support Plan through your Likno User Area, where you can:

- check the status of your Technical Support Plan
- renew/extend your Technical Support Plan
- communicate with us and request technical support through email


Major Clients

Organizations from 112 countries have trusted and used Likno products for their Internet & Intranet website needs throughout the years!

A small sample of major organizations that have used our products follows below:

Companies
3M
Alcatel
American Airlines
American Express
Andersen Consulting
AT&T
AT&T Wireless
Bank of America
Bausch & Lomb
BellSouth Corporation
Bell Canada
Boeing
BP
CBS
Citibank
City Financial Group
Chevron
Compaq
Computer Associates
CPI
Deere & Company
DuPont
Ericsson
FedEx
Fidelity Investments
Ford Motor Company
GE
GMAC Insurance
Hewlett-Packard
IBM
Intel
Intuit
Johnson & Johnson
JP Morgan
Lockheed Martin
Lucent Technologies
Merck & Co.
Merril Lynch
MGM Studios Inc.
Microsoft
Motorola
Northwest Airlines
Philip Morris
Qwest
Schlumberger
Sprint
Sun Microsystems
Sybase
Thrifty Rent-A-Car
Time Warner Cable
Toys R Us
Volvo
Walt Disney World
Wells Fargo
Xerox

Click here to view Universities, Government Agencies and other organizations using our products.


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