Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: My version of All Web Menu is not activating
Support Case Month: March 2012

Hi,

I have used this product for the last 2 years on a couple of websites I have.  My computer crashed and I had to reinstall all my software.  I installed the version that I was eligible to install, entered the Installation ID  {INSTALLATION ID REMOVED} then received the activation code.  After entering the code, it said that i was fine, but then when I go to use it, it said it was not activated.  I have closed the program and tried a couple times, and even restarted my computer and it is still not working.   HELP.  What should I do.

Please let me know what I should do to get this resolved.

Thanks!!!!

Reply From: Likno Customer Support

Hello,

Did you install a newer version before reverting to your old one? Please try fully deleting AllWebMenus and then installing the older version again. Let me know if this fixed the problem (you should require a new Activation Code, and your Installation ID should change to something starting with “UE”).

Regards,
Kostas
Likno Customer Support
www.likno.com
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