Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Ray
Initial Email Subject:  Web Tooltips Builder - tooltips do not display
Support Case Month: September 2013

I've just installed the Tooltips Builder and created a simple test page which can be addressed from the URL above.

My aim is to add a series of tooltips to a page that will be opened when the user clicks on a help icon adjacent to the relevant field.  I've followed the procedure as illustrated on http://www.likno.com/blog/html-tooltips-website-integration-4/1288/

The tooltips do not appear at all when I click on any of the elements on the page using IE 9 64-bit.

Reply From: Likno Customer Support

Hello Ray,

You need to correct your DOCTYPE declaration to your page.

Please use <!DOCTYPE html> as the first line of code in your page instead of
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

This should solve your problem.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Ray

Thank you Aggelos, that did fix the problem.

Regards,
Ray

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Knowledge Base support case for AllWebMenus, Likno Web Scroller Builder, Likno Web Modal Windows Builder, Likno Web Accordion Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Ken
Initial Email Subject: Pre-sales support question
Support Case Month: August 2013

Please advise if your products work with NetObjects Fusion version 13.

Thank you.

Ken

Reply From: Likno Customer Support

Hello Ken,

Sure, our likno products do work with the latest versions of NOF without problems. Please let us know if you have any problems, thank you.

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for Likno Web Modal Windows Builder, Likno Web Scroller Builder, Likno Web Accordions Builder, Likno Web Tooltips Builder, Likno Web Tabs Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Likno Builders fail to start
Support Case Month: December 2013

Hello,

I am trying to install the Likno Builders in my new Windows 8 64bit PC and although it says that installation was successful, the applications fail to load.

When I try to install the  Likno Builders, it asks me to install the Microsoft .Net Framework 3.5. I let this installation begin, but I always get an error 0x800F906 and I cannot install the required Framework.

What can I do?

Robert

Reply From: Likno Customer Support

Hello Robert,

The most possible is that you try to install Microsoft .Net Framework 3.5 in a PC which is connected to a domain. This would stop you from downloading the necessary files due to the group policy rights.

Please, read the following Microsoft help http://support.microsoft.com/kb/2734782 and follow the steps on Method 2: Configure the Group Policy setting

or you may want to see the steps here:

To configure the Group Policy setting, follow these steps:

  1. Start the Local Group Policy Editor or Group Policy Management Console.
    Windows 8 and Windows Server 2012: Point to the upper-right corner of the screen, click Search, type group policy, click Settings, and then click Edit group policy.

    Start Group Policy in Windows 8

    Windows 8.1 and Windows Server 2012 R2: Point to the upper-right corner of the screen, click Search, type group policy, and then click Edit group policy.

    Open group policy in Windows 8.1

  2. Expand Computer Configuration, expand Administrative Templates, and then select System. The screen shot for this step is listed below.

    The screen shot for this step

  3. Open the Specify settings for optional component installation and component repair Group Policy setting, and then select Enabled. The screen shot for this step is listed below.

    The screen shot for this step

  4. If you want to specify an alternative source file, in the Alternate source file path box, specify a fully qualified path of a shared folder that contains the contents of the \sources\sxs folder from the installation media.

    Example of a shared folder path: \\server_name\share\Win8sxs

    Or, specify a WIM file. To specify a WIM file as an alternative source file location, add the prefix WIM: to the path, and then add the index of the image that you want to use in the WIM file as a suffix.

    Example of a WMI file path: WIM:\\server_name\share\install.wim:3
    Note In this example, 3 represents the index of the image in which the feature files are found.

  5. If it is applicable to do this, select the Contact Windows Update directly to download repair content instead of Windows Server Update Services (WSUS) check box.
  6. Tap or click OK.
  7. At an elevated command prompt, type the following command, and then press Enter to apply the policy immediately:

    gpupdate /force

  8. Restart your PC.

  9. Then, run the Likno Builders installers, this time when you are prompted to install Microsoft .Net Framework 3.5 you will be able to successfully install it, so you won't have any problem with the Likno Builders.

Let me know how that worked for you.

Thank you!

Kind Regards, 
Aggelos Tsakonas 
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Hello Aggelos,

Indeed my computer is in a network, so it is connected to a Domain.

Doing the above steps it solved my issue. Everything is fine.

Thank you,
Robert

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Knowledge Base support case for Likno Web Tooltips Builder,  abstracted and stripped of all user’s private info.


Initial Email From:
Robert
Initial Email Subject: Tool-Tips question
Support Case Month: July 2013

Hello,

I haven't been able to find directions for this in the help or manual:
I want to use tool-tips as pop-up definitions for specific words or phrases throughout my HTML pages.
I am able to design and compile, but don't know what to do after that.

I am using Coffee Cup Visual Site Designer and set up the paragraphs with the words I need defined in the "insert HTML" dialogue box. So, I have access to the code (very basic HTML) I use for the paragraph as "Body HTML". This is to say, I am not entering the text through their WYSIWYG interface when it comes to the paragraphs containing the words that need the tool-tips.
I can enter code into a general "Header HTML" if need be.
How can I accomplish this? Any guidance will be greatly appreciated.

Thanks in advance,
Robert

Reply From: Likno Customer Support

Hello Robert,

The general process for creating and publishing a tooltip in your page is:

1. Create your Tooltip Project.

2. Compile your project.

3. Link it to your page.

4. Have the code that triggers the tooltip in your page.

In your case, you said you have compiled the project. Then you need to link it to your page.

Press "Link"

link jQuery Tooltip to a page

This message will appear (it asks you if this is the correct compiled project that you want to link)

link compiled tooltip project

Then, choose the html page you would like to link your tooltips and click on right arrows and finally the link button. This will link your tooltips to your page.

choose HTML page to link Tooltip

Then, you should add to your page the code that triggers the tooltip. Check these options and click on "?" to see more help and examples.

add code that triggers the tooltip

For example:

<p ID="Tooltip_1">Test Word</p>

The above will trigger the tooltip when someone mouse over the Test Word.

Let me know if you need any more clarification.

Thank you!

Best Regards,
Aggelos Tsakonas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Robert

Thank you, Aggelos. I inserted that into the editor and it works! If I have trouble on the web, I'll get in touch.
Can't thank you enough.
All the best,
Robert

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We are happy to inform you that we have released the latest version of Likno Web jQuery Tooltips Builder, version 2.1 build #228.

Check out What's New:

- Added full support for the new Internet Explorer 11.

- Fixed an issue with jQuery in latest Chrome and Firefox.

- Updated the Youtube video embed code in the examples that contain Youtube videos.

You can download the latest version at: http://www.likno.com/jquery-tooltips/download.php

All features here: http://www.likno.com/jquery-tooltips/index.php

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