Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: Drop downs do not appear
Support Case Month: November 2012

Hi, I have had some contacts with you before and I am getting closer to how I really want it. Yes it takes some time but when doing in spare time it takes longer....

Please find enclosed a site sample I am working on. For some reason some of the Drop down appear correctly and in other cases the "stay behind" the new frame and are not seen.

The site is not complete so you can try: From Index main, go to Produkter (the drop down works fine and also if you continue to "Cope for IMS" it works fine but if you choose "ISPW" the drop down will not show. Why is this? I have tried different ways but I do something wrong. The same goes if you try: "Support" and I also have difficulties when it is a PDF which is to be shown, see under "Nyhetsbrev".

In short how do I get the drop downs to always show in the lower frame? The same question applies for if I do want to have an additional level of frames showing. I ALWAYS want the drop downs to appear in the lower frame when moving the cursor there. What am I doing wrong.

Thanks in advance for your advise.

Best Regards,

Reply From: Likno Customer Support

Hello Clas,

You are using the Cross-Frame feature.

When you link your menu, the “menu.js” file should be linked in the top page (as you have already did it), and the “menu_sub.js” should be linked to ALL pages that will be displayed in the bottom frame.

I examined your files and e.g, the “support_txt.html” is not linked with the “menu_sub.js” file.

In contrast, it is linked with the “databmenu_sub.js” file, which does not exist.

Best Regards,
Aris Filokostas
Likno Customer Support
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Reply From: Clas

Thank you very much for this reply.

Best Regards,

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