Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: cross frame menu doesn't work in Chrome
Support Case Month: May 2012

Hi, I bought your Allwebmenus pro and am satisfied with it. However, I made cross frame menu and found that it worked at any browsers except Chrome. Would you please tell me how to fix it?

Reply From: Likno Customer Support

Can you please send us the URL so that we can check your menu? Normally there shouldn't be any problems with Chrome.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Hello Kostas,

Thank you for your reply.
I checked the browser again and am confused a little bit:
the cross-frame menu only failed to perform on the chrome "in my computer" (os: win7):
chrome in my computer ->failed
chrome in other computer ->ok
chromium (linux) ->ok
IE in any computer ->ok
Firefox in any computer ->ok
Safari in any computer ->ok
Opera ->ok

maybe i will check again and let you know if it keeps happening. thanks!

Reply From: Likno Customer Support

Hello,
Can you please check if you have any addins that may be affecting your Chrome?
The best way to test for this is to disable them one by one until you find which one causes the problems.
If this is the case, please let us know so that we can contact the addin developer and find a solution.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

hello,
i turned all the add-ons off and re-turned them on again. now the cross-frame menu works well on my chrome though i don't know why.

Reply From: Likno Customer Support

Hello again,

Did you not turn them off one-by-one as I instructed you?
Well, if you see the problem again, please let me know.
Also, can you please send me a list of the add-ons you have?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

hello,
i found the problem happens only when i tried to view the page from local driver. Thus, the problem might be derived from win7.
thanks

Reply From: Likno Customer Support

Hello again,

I am glad to hear that you resolved the issues you had.

Regarding Chrome and local files, keep in mind that this may be due to the increased security features of Chrome, which may block different local files from interacting with each-other through frames.

The same would be true for online files if they come from different domains (note here that “likno.com” and “www.likno.com” may be considered a different domain in Chrome!).

However in local files the security is increased so they may be blocked from interacting with each other, even if they are in the same folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: User

Thank you for your reminding, I will take care about it. thank you again.

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