Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: April 2012
Initial Email Subject: Issues with AllWebMenus 5.3 Build 888

Initial Email From: Donald

I have been trying your trial version of AllWebMenus and have created a horizontal menu I really like.

So, I purchased the program tonight.

Since I could not actually compile the menu this is the first I was able to view the menu in an actual web page. My menu buttons have rounded corners. In IE9 all corners are square. In FireFox, Chrome and Opera the corners are round except for any menu button that has a sub menu. According to the program the radius should work in any of those browsers. Why doesn't it work?

Also, I want the menus to expand across an area of my web page. If I select Menubar in the Style Editor the menu starts in the right spot on the web page but expands all the way to the right edge of the browser rather that ending at the edge of the web page. If I don't select Menubar then the menu does not extend to the right edge of the web page (that is expected). Is there something I am missing or is this the only way this menu will work?

I have included a link above to my web page on the Internet. For some reason the picture have stopped displaying, but you can see the menus OK. I checked this page with all browsers mentioned and I see the same issues there as I see locally.

I appreciate any advice and information you can give me.


Reply From: Likno Customer Support

Dear Donald,

The problem with IE9 is that your page does not have a valid DOCTYPE. When a web-page does not have a valid DOCTYPE, then IE (any version) is treating it by default in compatibility mode for IE5.5!

Hence no CSS3 support on your CSS menus (or javascript menus) and no rounded corners. To correct this, please change the first line in your page from:



<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "">
<html xmlns="">

Regarding the items that have submenus, this is not something that should happen, and maybe it is due to some option in your project. Can you please export and send me your project (using the menu “File -> Export -> To ZIP”) so that I can further investigate this?

Best Regards,
Likno Customer Support
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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