Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Brian
Initial Email Subject: Menu problem on IE9
Support Case Month: September 2012

We currently have AllWebMenus Pro Ver 5.2 #808 on our website. We do not have any contact info for the old web developer and we are trying to fix the menu drop downs in IE 9. The domain is nazunitedway.org. Is there a fix for this, or do we need to upgrade to the latest version 5.3. You can take a look at the site and see it doesn’t work in ie9.

Let me know how I should proceed.

Thanks,
Brian

Reply From: Likno Customer Support

Hello Brian,

indeed there have been many changes and support of new browser versions since then. See here:

http://www.likno.com/whatsnew.html

So you will have to get the latest version of AllWebMenus and just re-compile your menu. I hope you do have the source .awm project file of the menu, because you will need this in order to re-compile.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Brian

I have located the .awm file. Once I purchase the new version how do I upload the menu to the site via FTP?

Thanks,

Brian

Reply From: Likno Customer Support

Dear Brian,

Once you purchase the new version, you will Compile your project again. This will produce some JS files (by default a "menu.js" file and an "awmdata" folder).

You can directly upload these to your server with your favorite FTP application. (or if you are using Dreamweaver, Expression Web etc. these usually have their own uploading tools)

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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