Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: User
Initial Email Subject: Help
Support Case Month: October 2012

Hi,

We are trying to up load some work on our website using All Web Menus, but we have a problem with the license to log in. It said we need a new code, we done this but it keeps telling me that the code is wrong, can you help please?

Reply From: Likno Customer Support

Hello,

Are you sure that you are using the correct Installation ID? If you downloaded a new AllWebMenus version, then it is possible that is has a new Installation ID.

Also, please keep in mind that with your current license you cannot activate the latest AllWebMenus application. You need to either extend your Update Plan, or you can download an older version from the User Area and activate that instead. If you decide to use an older version, please make sure you uninstall the newer before installing the older one.

Regards,
Kostas
Likno Customer Support
www.likno.com
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