Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
Kirk
Initial Email Subject: Error when attempting to export jpg/png/gif in Likno Web Button Maker
Support Case Month: October 2012

I am attempting to export a button graphic (jpg/png/gif) that I have created and continue to get the following error:

Error(LT:-14) while exporting file C:\\Users\\.....\\W.jpg

This error happens for each of the formats.  I have attempted to find information relating to this error on your site, to no avail.

I have just recently installed Windows 8 Pro as my OS and this is the first time I have attempted to export a graphic from LWBM so that may be the issue.  I don't have any problem saving the file in *.wbm format.

Thank you in advance for your assistance in resolving this issue,

Kirk

Reply From: Likno Customer Support

Dear Kirk,

Can you please confirm that you are trying to save in a folder where you have write privileges?

It is not uncommon for users in windows 7+ to mix-up the folders and try to write something into a different user where they do not have access rights.

For example the last user had an old user named “john”:

C:\Users\john\...

And the new user was “JohnD”:

C:\Users\JohnD\...

When trying to export in “john” from his new windows 7 system, it was not working because he was logged in as “JohnD”.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Kirk

Hi,

It never occurred to me that when I installed Windows 8, my user directory name was changed and, obviously, I didn’t double check the file name path in the export window.

Thank you for your quick response,

Kirk

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