November 5th, 2012LWBM: Error when attempting to export jpg/png/gif
Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.
Initial Email From: Kirk
Initial Email Subject: Error when attempting to export jpg/png/gif in Likno Web Button Maker
Support Case Month: October 2012
I am attempting to export a button graphic (jpg/png/gif) that I have created and continue to get the following error:
Error(LT:-14) while exporting file C:\\Users\\.....\\W.jpg
This error happens for each of the formats. I have attempted to find information relating to this error on your site, to no avail.
I have just recently installed Windows 8 Pro as my OS and this is the first time I have attempted to export a graphic from LWBM so that may be the issue. I don't have any problem saving the file in *.wbm format.
Thank you in advance for your assistance in resolving this issue,
Reply From: Likno Customer Support
Can you please confirm that you are trying to save in a folder where you have write privileges?
It is not uncommon for users in windows 7+ to mix-up the folders and try to write something into a different user where they do not have access rights.
For example the last user had an old user named “john”:
And the new user was “JohnD”:
When trying to export in “john” from his new windows 7 system, it was not working because he was logged in as “JohnD”.
Likno Customer Support
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Reply From: Kirk
It never occurred to me that when I installed Windows 8, my user directory name was changed and, obviously, I didn’t double check the file name path in the export window.
Thank you for your quick response,