Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From: Simon 
Initial Email Subject: Web Scroller not showing on licensed domain
Support Case Month: November 2013

Hi Aggelos,

Regarding problems with Web Scroller on our website.

We have compiled the scroller project for our domain and we have uploaded the compiled files. However, the scroller does not display online despite the fact the it shows on localhost.

Simon

Reply From: Likno Customer Support

Hello Simon,

It seems that you have some missing images (bullets I guess...). That can cause the scroller not to display online as it loads on a different way live than on localhost.

Please, upload those images to the specified path and let me know how that worked.

Thank you!

Kind Regards,  

Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Simon

Thanks Aggelos,

It was a path problem. The path should not contain the cgi-bin to those images ( it's to do with how our shopping basket works ), so I looked in the project and changed the paths to start with a '/' before the PDGCommTemplates and that solved the problem.

Thanks again for your help.

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