Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Vida
Initial Email Subject: All Web Menu Support Needed
Support Case Month: February 2013

Hello,

I am using AllWebMenus. The inlayed submenu item groups are not working properly. After navigating throughout the website the fly out area  become distorted.

Here is the url: {URL REMOVED}

Looking forward to the solution.

Reply From: Likno Customer Support

Dear Vida,

Are you referring to this?

Full HTML Mega Menu

If so, note that this is not related to scrolling. It is actually related to the image on the right side. This happens the first time you visit the page (or after deleting the cached files) as the first time you open the submenu the image is not loaded and has no height. Then when the image loads it pushes everything down and distorts the submenu. This happens because you are using the Full HTML mode and the image is not preloaded.

The solution is to simply add a fixed size to your image, for example:

<img height=”210” width=”160” src=”myImage.png” />

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Vida

Hello Kostas,

Thank you so much for such prompt and effective response and solution. Adding the size of the image helped.

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