Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Mark
Initial Email Subject: WordPress Plugin to 1.13 Issue
Support Case Month: September 2012

Hello Kostas,

The menu disappeared after updating to the WordPress Plugin to 1.13. When the menu file was recompiled and attempting to upload there was an error saying that the file had to be named 'awmtnav.zip' which it is. Please let me know your thoughts on this, thanks.

Best regards,
Mark

Reply From: Likno Customer Support

Dear Mark,

I just tried creating a menu named “tnav” in the plugin and then uploading your compiled menu, and I did not see any problems!

Do you still see the error? Can you send me a screenshot of the error and your settings?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Mark

Hello Kostas,
The browse file puts the complete path in the input field, is that why the error occurs? I cannot leave the site without a menu, so I have to reinstall 1.12 for now.

menu structure code error

Reply From: Likno Customer Support

Dear Mark,

The full path is inserted in my PC too in the browser field, but its JavaScript *value* is only the name.

Could it be different in your case? Do you have Firebug or a similar console to try something?

Please browse for your file, then open the console and type the following:

document.getElementById('AWM_menu_js').value

See if this returns the name only or the full path. This should help me create a fix within the next 15 minutes.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

An example of what I see:

console menu value

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Mark,

I created a new plugin that would fix the problem of full-path value (if this is indeed the problem).

Would you please test it and let me know?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Mark

Hello Kostas,
That fixed it!! Thanks!

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