Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Mike
Initial Email Subject: Allwebmenus - FF error
Support Case Month: October 2012

Hi

Using firefox I get a JS error with Allwebmenus, version 844. I know my support plan is expired, but I am hoping you can point me in the right direction as its driving me mad ! You can see it at www.world-war.co.uk, using a mobile. It works fine in all other browsers, and the problem is not consistent in FF, sometimes it works, most times it doesn't.

Hope  you can help !
thank you .. Mike

Reply From: Likno Customer Support

Hello,

I believe that this issue was caused by an incompatibility in one of the latest Firefox versions. We have already resolved this in newer AllWebMenus versions.

All you need to do is to extend your Update Plan in order to gain access to the latest AllWebMenus version and recompile your project with it.

Note that the version you have also has known issues with Safari 5+ which was released about a year later.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Mike

thanks for the info Kostas

The odd thing is that I have another menu which always works fine in  FF do you happen to know what it is about the menu that is triggering the problem ?

Regards .. Mike

Reply From: Likno Customer Support

Dear Mike,

I am afraid I am not sure which exact combination was causing the problem. If you want I can forward your question to our developer team and find out for you.

However, as I said before Firefox is not the only browser that has issues; in Safari 5+ your menu is not working at all, and Safari 5+ is used by all Apple products (Mac, iPad, iPhone etc)! Moreover, I know that this issue is not related to a specific feature but to the safari engine itself. And maybe there are more issues with other new browsers that I have not checked (e.g. IE10). Hence I strongly recommend that you extend your Update Plan and get the latest version that supports all the latest browsers.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Mike

Hello Kostas

good news, it seems the problem was caused by the FF addon I was using to switch the user agent to simulate mobile and tablet devices. I killed it and the problem went away.

I have checked my traffic for iphone and ipad and they are all OK.

cheers .. Mike

Tags: , , , , , , , , , , , , , , , , , , , ,