Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Paul
Initial Email Subject: Chrome not able to handle AWM menus
Support Case Month: February 2013

Having issues with the latest release of chrome.  I have updated my AWM to 5.3 #902 and pushed up the new files but still experiencing the issues.

Reply From: Likno Customer Support

Hello,

I see two possible problems:

1) You have two menus in your page, each compiled with a different version. Please make sure that all your menus are compiled with the same version.

2) The menu Linking Code is not right after the <body> tag as it should be, but instead it is within other tags. Please move the Linking Code directly after the <body> tag.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Paul

I tried recompiling both menus, and changing the project properties, no change on chrome.  This menu has worked perfectly for all browsers for over 2 years.  Just in the last few weeks did it stop working for Chrome only.

Reply From: Likno Customer Support

Dear Paul,

I did a thorough check of your site and it seems that there is a specific CSS that is causing this.

It seems that this is part of your WordPress theme. Specifically in the following file:

{FILE PATH REMOVED}

Please remove this in order to fix the problem. In the meantime I have forwarded this to our developers to see if they can come up with a permanent fix.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Paul

That did the trick.  The css has been the same for quite some time, but thank you for the fix.  I really appreciate you looking that deep into it. 

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