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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: IE10 compatibility mode switched on
Support Case Month: March 2013

The menus (dutch, english or german) show only in IE10 with compatibility mode switched  on !! Not without.

Any solution??

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time.

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Also, you are using a lot of "browser-specific offsets" in your project, which are not really needed.

Thanks!

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Thanks for your answer.

I did what you suggested, I updated/upgraded the AllWebMenus and re-compiled/re-uploaded the menu files.

It is now Version 908.

Still the same problem in IE10

Reply From: Likno Customer Support

Hello, did you clear your cache? (hit CTRL-F5)

Because I do see the menu in IE10 now.

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Forgot to clear the cache ! Solved the problem.

Thanks for your support

Tags: browsers, compatibility mode, IE10, Internet Explorer, Menu, update, version