January 12th, 2013AWM: Menu is not displayed on the latest version of Safari
Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.
Initial Email From: Brad
Initial Email Subject: Safari - menus do not appear
Support Case Month: August 2012
I have recently become aware that the AWM menu created for this site does not appear on the latest version of Safari. I have checked other sites and the same problem exists on all sites when viewed on Safari.
Do you have a workaround or solution for this problem?
regards
Brad
Reply From: Likno Customer Support
Dear Brad,
It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).
You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).
How?
- Login to your Likno User Area at http://www.likno.com/userarea
- Click the "View/Manage Licenses and Plans":
- See there if your Update Plan has expired or not.
If "expired" then click the "Renew" link and renew your Update Plan.
- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.
- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:
- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.
Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.
Thanks!
Regards,
Kostas
Likno Customer Support
www.likno.com
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Tags: activation, css menu, drop-down menu, javascript menu, jquery, Menu, renew, Safari, sliding menu, update, upgrade, version, website