Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: Menu Not Showing UP 
Support Case Month: November 2012

I've done everything I can think of to get the menu to show up online to no avail. I've had this problem before and would like to know what I'm doing wrong. The AWM preview shows the menu, but not when I access it online.

Reply From: Likno Customer Support


This is because of the subfolders and the way you setup the "Compiled Folders" and uploaded the menu.js.

The URL of the page is this:

(inside a subfolder)

However, the menu is here:

(in root)

And the page looks inside the subfolder for the menu:

menu linking code

This is why the menu is not found and cannot be displayed.

So, you either have uploaded the menu in the wrong folder OR you did not use the proper "Compiled Folders" in your Project Properties.

menu project properties, compiled subfolders

One practical solution would be to massively replace the menu-linking code section to src="/pphmenu.js" everywhere it is used.

Just add the "/" character and it will work everywhere (both root and subfolders).

Best Regards,
Aris Filokostas
Likno Customer Support
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