Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Rick
Initial Email Subject: IE 9 - Problems
Support Case Month: March 2012

Hello,

I have a website that has had several of your menus on it since 2008. I just updated to v5.3 build 888 the new version today.  Updated the files to update the javascript, uploaded them to the server and still cannot see the menu’s in IE 9. Any suggestions?

Thanks
Rick

Reply From: Likno Customer Support

Dear Rick,

I cannot be sure unless I see the actual page with the problem (so sending a URL would help).

My first guess however (if you indeed uploaded everything correctly) would be that you fixed the problem but the browser is still viewing old files. Please make sure that you deleted the “Temporary Internet Files” to make sure that you see what is online.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rick

Thank you for the help, the url is

http://www.childrenssquare.org/

again, in IE 9 on a Vista or Windows 7 machine  you cannot see the menu’s should be one on the top and one on the left.

Thanks again
Rick

Reply From: Likno Customer Support

Indeed this is the case as we told you:

old menu libraries

It seems that although you compiled your menu with the latest version of AllWebMenus, you forgot to upload the new library files (“awmdata” folder).

Please upload these too in order to fix the problem, and make sure that you upload them each time you compile (especially when compiling with a newer version).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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