December 29th, 2012AWM: Menu stopped working on Safari
Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.
Initial Email From: User
Initial Email Subject: Menu doesn't work in Safari
Support Case Month: September 2012
Menus stopped working on Safari upgrade to 5.1.7
Reply From: Likno Customer Support
Hello,
It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).
You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time.
How?
- Login to your Likno User Area at http://www.likno.com/userarea
- Click the "View/Manage Licenses and Plans":
- See there if your Update Plan has expired or not.
If "expired" then click the "Renew" link and renew your Update Plan.
- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.
- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:
- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.
Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.
Thanks!
Regards,
Kostas
Likno Customer Support
www.likno.com
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Tags: activation, browser, browsers, cache, css menu, drop-down menu, install, javascript menu, jquery, Menu, page, Safari, sliding menu, Temporaty Internet Files, update plan, upgrade, version, website