Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Ron
Initial Email Subject: Menu not working in IE 9
Support Case Month: October 2012

This menu should be visible on the Avion Flight Center page and then several pages connected to it.

However, the menu is visible in Chrome and Firefox browsers, but not in IE9. In an older version of IE, there is a tab in the site selection bar that says "compatability" for sites made with older versions. That works fine also, however, IE9 does not have that "compatability" tab.

I compiled the menu again, but did not seem to make any difference. Is there anything I should do, or upgrade/update my All Web menus program to make it work in IE9???

Thanks.

Ron

Reply From: Likno Customer Support

Dear Ron,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

manage license and plan

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

menu activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ron

Thanks!!

Works like a champ now.

Ron

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