Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From: John
Initial Email Subject: Application Feedback
Support Case Month: April 2012

Hello, Please go here http://www.the-kellys.co.uk/absent/absent.shtml

after a moment a modal window will appear. The window has been set to not reappear for 1000 days if user puts tick in checkbox.  Please do that your self AND then select the close option.  Now refresh the page and

the modal window will appear again.   BUT if you tick the box and left

click outside the modal window...the modal window will not reappear as required.

Please note the z-index is deliberately set the way it is so that the main menu is still available.

Reply From: Likno Customer Support

Dear John,

I just tested your modal, and I did not see a difference between the close button and the left click. Both stored the cookie and both blocked the modal.

One thing I did notice however, is that the cookie was set to expire at the end of the session instead of 1000 days as you wanted. Could it be this that confused your test? Did you close and re-open the browser after checking the close button?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear John,

You were spot-on as usually!

I saw the problem, and it is our fault as the instructions were wrong in the help file. Specifically the second parameter should be "lwmw_noreopen_period" instead of "noreopen_period".

Please correct this in your code, and we will also correct it in the help file for the next release.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Tom

Hello,

Ok, problem solved, I am now going to take a look at what happens if the user changes his mind....having effectively said "Never show me that modal window again" the user then realises he wants to read it again....How does that work...putting a simple link to the window doesn't work...tried it.

Best Wishes, John

Reply From: Likno Customer Support

Dear John,

When you select one of the options to "not show the window again", a special cookie is stored that will not allow the window to open again until the cookie is removed.

Depending on your options, this cookie may expire after you close your browser, or it may expire after a thousand days...

The way to revert this is to delete the cookie. And the best way to do this is probably with a line of code like the following:

<div onclick="lQuery.cookie('absentfriendsintro_absent_friends_intro',null); absent_friends_intro();">reshow window</div>

In the above code, that the blue part deletes the cookie and the green part re-opens the window. Note that the cookie name is composed by the compiled project name, concatenated with the modal window name by an underscore.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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