Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From: Joe
Initial Email Subject: Modal window with video not working in Internet Explorer
Support Case Month: September 2012

Hello, Support,

Support plan expires February 22, 2013
Page used to perform as expected/desired.
Test in five different browsers on six different Windows computers.
Works OK in all browsers except Internet Explorer.
See attached screen capture.

Regards,
Joe

Reply From: Likno Customer Support

Hello Joe,

I see that you are using AllWebMenus extensively in that page (no problem though), even for single menu items. How do you open the "modal window", through the "javascript command" property? Because I also see that you are not using the "Likno Web Modal Windows Builder" product for that, which would "guarantee" that the modal window would open cross-browser:

So, can you please give us a little more info on how you open your custom modal window from an AllWebMenus menu? (in order to see what causes the problem)

Thank you.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Joe

Hello, Aris:

Thanks for your reply and offer to look to see what causes the problem.
I have attached zipped project files for both Web Modal Windows Builder and AWM 5 Pro.
I am unsure about the "javascript command" property usage.

Regards,
Joe

Reply From: Likno Customer Support

Dear Joe,

I noticed that your Modal Window projects have been compiled with a pretty old version.

Would you please try compiling all of your Modal Window projects with the latest version of Likno Web Modal Windows Builder?

When I tested your projects locally they seemed to work fine in all browsers, so it is likely that the issue has already been resolved a long time ago.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Joe

Hello, Aris:

Thank you for the correct diagnosis and corrective action.

Did as you suggested and all is well in IE 8 and IE 9.

Regards,
Joe

Tags: , , , , , , , , , , , ,