Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
John
Initial Email Subject: Modal windows no longer work as expected
Support Case Month: August 2012

Hello,

I had to install all of your software on to my new Win 7 64bit system during the last week.  I have only today started using it and have found a big problem.

Prior to moving to 64 bit the modal windows in the Absent Friends section worked perfectly (On the website) so I am pretty sure it’s something to do with the most recent build of modal windows. I have attached the project file. So, today I added a new person "Jock Forsyth" and compiled as usual and exported to the web site. 
click to open the modal window
What is supposed to happen is: the user clicks a link which is on a page contained inside a frame. The modal window then appears in the expected place and all is well.

What happens now is: the modal window does not appear. Instead a new Tab appears containing the page that was in the frame on the original Tab. In this new tab all you get is the page that called the modal window. The modal window does not appear until you click the link in the new Tab. To see this happen please go here :  http://www.the-kellys.co.uk/narpo/absentfriends_web.html and then select "F" on the left hand side and then choose "Fitchet, Bernard" the modal window is called by clicking the "here" option as per the picture.
The modal project has not been altered EXCEPT for the addition of the Jock Forsyth part.  I have just spent the last hour on this and can’t see anything wrong!!

Best Wishes, John

Reply From: Likno Customer Support

Dear John,

I checked your site and found the error. It was a conflict between frames and a new feature we added for removing the scrollbar while the modal is open.

I have fixed this now and will upload a new Modal release later today. I’ll let you know as soon as this is online.

code to be changed

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear John,

The fixed version (250.3) is now online. Please let me know if everything is ok.

http://www.likno.com/jquery-modal-windows/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: John

Hello,

Modal Windows now looks good. New code uploaded to site which is functioning well.

Best Wishes, John

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