Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Testing my new server
Support Case Month: June 2012

I am testing my new environment.  I noticed the modal windows are not opening on top but within a window.  Is there a reason why?

link to a modal window

It opens inside:

modal window opens in an overlay window

At my original site it look like:

proper opening of the modal window

Bill

Reply From: Likno Customer Support

Dear Bill,

The modal library will always try to break out of frames and cover the whole page. However this is not always possible due to security restrictions of each browser.

My guess is that the pages you are loading are not all from the same domain (e.g. your page is on “50.63.158.20” but the page you call in the tab is coming from “foxmls”).

If this is the case, then it would be a “security breach” for the browser to allow the modal to alter the parent page in any way (e.g. cover it with the overlay).

Please make sure that all the pages are coming from the exact same domain.

Regards,
Kostas
Likno Customer Support
www.likno.com
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