Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From: Wim
Initial Email Subject: Modal Window
Support Case Month: July 2012

Hi,

I am a registered user and I recently made a modal window with a content larger than the size of the window. And what I expected happens, a scrollbar at the right side.

Now I bought an iPad, the newest, and there, when I open my website and start the modal window it appears without the scrollbar.

Is that a known problem or do I do something wrong?

Hope to hear from you soon,

Regards,
Wim

Reply From: Likno Customer Support

Dear Wim,

Was the content an external page? We discovered that Apple recently decided on iPads to block scrollbars in iframes. This is a recent development with great opposition on the net as this move from Apple has no reason whatsoever.

This is something that we cannot work around if Apple decides to keep it this way. The only solution would be to edit your external page and give <body> a fixed height so that there is a scrollbar produced within that page. Still, this is not a closed issue, as we are still expecting a response from Apple.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Wim

Dear Kostas,

Thanks for your fast reply. And yes, it is an external page. That means I have to check if the user is using an iPad and then to offer him another way to look at the info on that external page.

By the way, How do you check for an iPad?

Thanks again for your answer.
Wim

Reply From: Likno Customer Support

Dear Wim,

Here is an example:

http://davidwalsh.name/detect-ipad

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

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