Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Chris
Initial Email Subject: Crosshair pointer showing menu set for hand
Support Case Month: August 2012

Hello

I'm using two menus, menubrown.js for the "brown" themed page and menublue.js for the "blue" themed page.

On both menus, the Home page link has a crosshair pointer, the menu has been set for a hand.  If you hover over all links you will see what I mean.  How do I fix this problem?

Also please can you tell me how to fix a hyperlink problem.  On the "brown" themed page the menu AIRBRUSHING points to http://www.powerscourt-cockers.co.uk/addictive/airbrushing.html, however despite the "blue" themed page having the same hyperlink set it is actually taking you to the "brown" themed home page rather than the airbrushing page!  It's not meant to be like this, the hyperlink is still http://www.powerscourt-cockers.co.uk/addictive/airbrushing.html

Thanks, Chris

Related URL: http://www.powerscourt-cockers.co.uk/addictive/index.html

Reply From: Likno Customer Support

Hello Chris,

Both are really strange and I believe that you have a "customized" value in the project for the "Mouse" on the "Home" item. Also, are you sure that the 2nd project has the same link there?

Please export and send me your 2 project files, so that we can have a better look at the problem.

This is what you should do to export your project into a ZIP file and then email this ZIP to us.

export menu project

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Chris

Hi Aris

Thanks for your email.  Both zip files are attached.

Yes, the blue themed page hyperlink for “Airbrushing” is set in the menu for http://www.powerscourt-cockers.co.uk/addictive/airbrushing.html but when the link opens the page it’s opening http://www.powerscourt-cockers.co.uk/addictive/index.html instead.

Regards, Chris

Reply From: Likno Customer Support

Could it be that you forgot to re-compile BOTH menus after you made changes?

Because the PREVIEW in AllWebMenus shows them as they should, I do not understand. They work fine there…!

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Chris

Hi Aris

I did recompile both menus after I’d made changes.

However, in the screen shot below it says “site_root\menu.js”.  Do you think this is the cause of the problem?  My menu for the brown theme is called “menubrown.js” so the names don’t match.  If I do the same in the blue theme it also says “site_root\menu.js”

menu compiled successfully

Regards, Chris

Reply From: Likno Customer Support

Yes, this must be the problem, you need to change the compiled names to the proper ones (the ones that you use when you linked the menu to the web pages):

compiled menu name

This is where you will do this.

Also, how did this happen? How did you link with a different name but then the compiled name was the default one? I am curious to see why this happened in order to prevent it in the future.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Chris

Hi Aris

The menus are compiled to their respective .js names now, I don’t know why the default menu.js popped up but I altered the location to the custom one in the properties folders and it’s working now.  I’ve recompiled and the issue with the crosshair has been resolved.  Thanks for your help.

Chris

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