Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.
Support Case Month: March 2012
Initial Email Subject: Different results in IE browsers
Initial Email From: Dave
I have just started using your software, so I am very new.
I used the Web Modal Window builder to create a popup window. I am very pleased with the results.
However, I noticed that in Internet Explorer on some computers it has strange effects. On some computers the popup will appear, but then it won't go away; not with the escape key, with clicking the close button or by clicking outside the window. On other computers it opens the popup HTML in a new window.
Is there something I am missing? Any help would be appreciated.
I haven't noticed any similarities except that the problems exist in Internet Explorer. I have used versions 7, 8 and 9 on Windows XP and 7. Firefox seems to have no problem. Neither does Chrome.
Reply From: Likno Customer Support
Please check your page and try changing this:
Let me know if this fixed the problem. Also note that in IE you may need to delete the “Temporary Internet Files” before you see the changes.
Likno Customer Support